B2B Website Onboarding Specialist

MADI International is expanding its digital transformation journey and we're looking for a Corporate B2B Website Onboarding Specialist to join our growing team!
If you have a sales-driven mindset, love working directly with customers, and are passionate about helping businesses thrive through technology, this could be the perfect opportunity for you.

What You will Be Doing:

• Customer Onboarding & Training: Guide new customers through the onboarding process and train them on how to use our B2B e-commerce platform effectively.

• Partnering with the Sales Team: Collaborate closely with sales representatives to support customers with placing orders and getting approvals smoothly.

• Customer Support: Address basic technical concerns (like login or abandoned cart issues) and escalate complex ones when needed.

• Tracking & Reporting: Maintain a detailed Excel tracker to monitor onboarding progress and submit daily updates on calls, tasks, and customer feedback.

• Retention & Follow-up: Conduct regular follow-ups to ensure customers successfully place and receive orders, and gather their feedback for ongoing improvement.

What Were Looking For:

• Fluent in English and Arabic (written and spoken) Mandatory.

• Customer-facing experience in a sales or support role, with a strong, proactive sales mindset.

• Basic technical understanding of e-commerce platforms (abandoned carts, login issues, etc.).

• Proficiency in Excel, email communication, and comfortable navigating websites.

• Bachelors degree (preferably in Business, Communications, or related fields).

• Strong problem-solving skills, with a customer-first attitude.

Key Success Metrics:

• High Customer Onboarding Rate and Activation (conversion to first order).

• Strong Customer Satisfaction scores and positive feedback.

• Effective and timely Follow-Ups ensuring resolution of any issues.

Ideal Traits:

Energetic and solution-oriented sales approach.
Customer-centric with a passion for building relationships.
Highly organized and detail-focused.
Comfortable managing multiple priorities under pressure.
Willing to make a high volume of calls daily to drive customer engagement.

Ready to be part of a leading beauty and professional care brand's digital evolution?
Apply now and help us shape the future of B2B e-commerce at MADI International!