Salesforce Administrator (Sales Cloud /Consumer good Cloud)

Salesforce Administrator

We are looking for a highly capable Salesforce Administrator to ensure that our company capitalizes on the benefits offered by the Salesforce CRM system. Salesforce Administrators ensure that their Salesforce expertise translates into optimized sales department operations.

This needs to be a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback and designing best practice solutions. Our Salesforce user experience is of great importance to us; therefore, the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction as a priority.

The position is based at Corporate Office in Dubai, and collaborating with our offices in the UAE, KSA, Qatar, Oman, and Bahrain. The Salesforce Administrator works under the direction of the Digital Transformation (DT) Department leadership and assists end users in troubleshooting and resolving software issues involving Salesforce.

The Salesforce Administrator supports the company's divisions, collaborating with key business partners in Sales, Key Account Management, Marketing, and Training. The Salesforce Administrator reports to the DT Manager, supporting the day-to-day business functions, reporting, systems integrations, and various projects.

Salesforce Administrator Responsibilities:

Answer and problem-solve incoming telephone, e-mail and in-person technical support requests from users professionally and courteously to facilitate timely resolution.

Work with internal stakeholders to create, maintain, and distribute performance dashboards for KPIs, measurable through Salesforce, including pipeline management, user task and event management, and revenue and client engagement metrics.

Partner with business stakeholders to understand current business processes, identify gaps between current processes and enterprise processes, define solutions to address gaps, document user stories, and business requirements and articulate associated business value. Salesforce administrators should design the CRM in such a way that it should satisfy the requirements of the sales tool. So before designing the CRM, he should study the sales process.

Ensuring optimal performance of Salesforce systems and products.

Upgrading and configuring Salesforce systems for optimized integration.

Managing Salesforce roles, profiles, sharing rules, workflows, and groups.

Importing sales department leads, contacts, and other data.

Maintaining the sales cloud, as well as building custom reports and dashboards.

Evaluating and installing new Salesforce releases, as well as providing training and support.