Saudi National-Customer Service Officer

MADI International is looking for a passionate and detail-oriented Saudi Customer Service Officer to join our team in Riyadh. If you're a Saudi National with strong communication skills and a commitment to delivering excellent service, we want to hear from you!

Key Responsibilities:

• Handle incoming customer inquiries via phone, email, and WhatsApp.

• Provide product information, order updates, and support with returns or complaints.

• Coordinate with the sales and logistics teams to ensure smooth order fulfillment.

• Maintain customer satisfaction through prompt, polite, and professional service.

• Update customer records and service logs accurately.

Requirements:

• Saudi National Mandatory.

• Excellent communication skills in Arabic and English.

• Previous experience in customer service or call center roles is a plus.

• Strong organizational skills and attention to detail.

• Ability to multitask and handle pressure in a fast-paced environment.