About the job Operations Manager
Operations Manager / Senior Operations Specialist
Location: Remote / Hybrid
Industry: iGaming / Digital Entertainment / Tech
Type: Full-Time
WHO WE ARE
We are a fast-growing product-based tech company operating at the intersection of betting, online casino, and blockchain technology. With a proven track record in delivering scalable digital entertainment platforms, we serve a global user base across multiple regulated and emerging markets.
In 2025, we are expanding our presence by forming a new cross-functional team in Yerevan, Armenia. This hub will play a strategic role in technology development and marketing performance, shaping the future of our core products and user acquisition strategies.
JOB BRIEF
Are you a strategic thinker with a passion for process optimization, data, and user engagement? We’re looking for a dynamic Operations Manager or Senior Operations Specialist to join our team and lead initiatives that drive user growth, retention, and revenue. This is your chance to impact a fast-scaling digital product in a data-driven and collaborative environment.
What You’ll Be Doing:
Lead Full-Cycle User Operations:
Own and optimize the full user lifecycle from acquisition and activation to retention and re-engagement through data-backed strategies and experiments.Uncover and Solve Bottlenecks (TOC):
Apply the Theory of Constraints (TOC) framework to identify critical points in the user journey or internal processes, and lead improvements for sustainable growth.Monitor Competitors & Market Movements:
Perform regular competitor analysis and data audits to uncover trends, opportunities, and insights that shape strategic direction.Drive Product & Data Collaboration:
Work cross-functionally with product managers, developers, and analysts to iterate features and enhance metrics like LTV, ARPU, and DAU retention.Campaign ROI Management:
Track the return on investment of user operations and campaigns, optimize for performance, and scale what works.
What You’ll Bring:
Bachelor's degree or higher in Business, Operations, Marketing, or a related field
3+ years in user operations, preferably in iGaming, betting, or online entertainment
️ Practical experience using TOC (Theory of Constraints) in real-world operational optimization
Confident with analytics tools: Excel, SQL, Looker, Tableau, or similar platforms
Understanding of user behavior and market trends in Eastern Europe / CIS regions
Strong communication skills for working across teams, presenting insights, and managing cross-functional projects
Fluent English required; Russian is a strong plus
Why Join Us?
Make a measurable impact on fast-growing digital products
Collaborate with a global team of product, data, and engineering experts
Flexible work arrangements (remote/hybrid)
Performance-based growth and development opportunities
Competitive salary with bonuses tied to results