IT Support Coordinator (Hybrid)

IT Support Coordinator

Full-time | Vancouver, BC (Hybrid)

On behalf of our client, InterVISTAS Consulting Inc., we are looking for an IT Support Coordinator to join their team.

At InterVISTAS Consulting Inc., we lead the way in specialized consulting services, focusing on aviation, transportation, and tourism. With offices in Canada, the United States, and the United Kingdom, we've successfully delivered projects to over 500 clients in over 70 countries worldwide. Our team members work with a diverse range of clients including airports, airlines, port authorities, tourism associations, and governments. Our key to success is an energetic team of top-caliber professionals dedicated to making a difference in our industry. Check out what our team has accomplished here: www.intervistas.com.

What You Will Do

We are seeking an organized and detail-oriented IT Coordinator to join our IT team based in Vancouver. This role is ideal for someone with a blend of strong administrative skills and foundational technical knowledge who thrives in a fast-paced, support-focused environment.

The successful candidate will play an important role in keeping IT operations running smoothly by managing ticket intake, coordinating hardware and asset inventory, and supporting day-to-day administrative activities. This is an excellent opportunity for someone who enjoys coordinating multiple moving parts, working collaboratively with others, and building a career at the intersection of IT and operations. The position will be hybrid, with a combination of in-office and remote attendance, based in Vancouver. Specific details are to be confirmed upon hiring.

Your Role

• Coordinate day-to-day IT support activities in alignment with Service Management practices, supporting Incident Management and Service Request fulfilment to ensure timely resolution and consistent service delivery against agreed service standards.
• Coordinate incidents and service requests involving external vendors or managed service providers, track supplier responses, following up on outstanding actions, and supporting ongoing operational oversight of supplier's performance.
• Provide clear, professional communication to end users regarding IT issues, system changes, and planned maintenance, and support new hire onboarding and employee offboarding activities, including access coordination, equipment logistics and asset disposal and recycling.
• Maintain accurate support records and documentation, assist with the upkeep of knowledge articles, standard operating procedures (SOPs), and asset records, and support basic IT reporting and service metrics.
• Support system access, client portals, shared workspaces, and project drives, aligning with InterVISTAS security requirements such as MFA, encryption, and secure file transfer, assisting with technology-realted audit requests, and providing practical guidance to teams on secure collaboration with clients using approved platforms and external sharing controls.

What We Are Looking For

• Completion of a diploma, or relevant post-secondary education in business information technology management or a related field.
• At least 2-4 years of prior work experience in IT support, coordination or administrativeroles.
• Strong organizational and coordination skills with attention to detail.
• Customer-focused mindset with the ability to manage expectations professionally.
• Understanding of common IT end user hardware, technical understanding of end user computing, SaaS applications, and workplace IT tools (e.g., Microsoft 365, Azure).
• Comfortable working with both technical and non-technical stakeholders.
• Exposure to asset management systems and compliance processes within an IT environment.
• Advanced skills with the Microsoft Office suite (particularly Word, Excel,
• PowerPoint and Teams) or similar applications are an essential requirement for this position.
• Self-starter with a driven personality, willingness to learn, and an eagerness to take on challenges and strive towards goals.
• Strong organizational skills, with a particular focus on the ability to manage one's time between multiple tasks and competing deadlines.
• Committed to a positive and collaborative team culture.

Benefits & Perks

• Competitive base salary (CAD annually) of $60,000 to $75,000, with potential for annual performance-based bonus.
• Opportunities to work in a hybrid work environment.
• Opportunities for professional development and advancement.
• Extended Health, EFAP (Extended Family and Assistance Program).
• RRSP Matching program, after minimum service achieved.

We reflect the diversity of the communities in which we operate and encourage people with lived experience to apply. InterVISTAS is an equal opportunity employer, and we consider all qualified candidates, regardless of gender, race, sexual orientation, or any other status protected by law.

How to Apply

Please submit your resume and a cover letter detailing your qualifications and interest in the position. We look forward to hearing from you!

Need More Information?

Learn more about InterVISTAS at www.intervistas.com.