Job Openings Chief Operating Officer

About the job Chief Operating Officer

The Role:

The Chief Operating Officer (COO) of a healthcare company headquartered in Accra, Ghana will report directly to the CEO and serve as a member of the Executive Management Team. This position's primary responsibility is ensuring organizational effectiveness by providing leadership for the organization's operational and administrative functions on a day-to-day basis. The COO works directly with the CEO to develop and implement organizational strategies, policies, and practices.

Mission:

To serve as a visionary leader who strategizes for the day-to-day operational efficiency of the entire business and cost-effectively delivers the services whiles driving extensive and sustainable growth and scale of the business.

Reports To:

  • Chief Executive Office
  • The Board of Directors

Direct Reports:

  • Head of Occupational Health & Wellness
  • Head of Digital
  • Head of Molecular & Diagnostic Centers
  • Sales, Growth & Innovations

Work Experience:

Should have at least 10-15 years of working experience in practices, policies, and procedures of relevance in the field of operations.

Key Performance Indicators:

  • Identification of Key Risks
  • Decision Making Consequence of Errors
  • Enforce alignment with the Goals of the Company
  • Identification and grooming of Key Talent
  • Corporate Planning efforts: Drawing Budget Plans, Strategic Plans, etc.

Qualifications:

Educational

  • BSc/BA in Business Administration or relevant field;
  • MSc/MBA will be an advantage

Knowledge

  • Understanding of business functions such as Marketing, HR, Finance, etc.
  • Demonstrable competency in strategic planning and business development
  • Working knowledge of data analysis and performance/operation metrics
  • Working knowledge of Research and Development methods
  • Outstanding organizational and leadership abilities
  • Excellent interpersonal and public speaking skills, good business acumen, and exemplary work ethics.
  • Aptitude in decision-making and problem-solving

Main Duties:

  • Identify, prioritize, and solve ongoing business requirements for a rapidly growing B2B and B2C healthcare marketplace.
  • Present operational strategy recommendations to the CEO based on experience and market research.
  • Oversee and evaluate day-to-day operations and customer experience.
  • Support the business on go-to-market strategy for early concepts, from planning to implementation to delivery.
  • Monitor our external environment (e.g., market conditions, competitive pressures, regulatory landscape) and establish and respond to implications for the business.
  • Drive alignment on priorities across key business functions through our strategic planning.
  • Design and implement business strategies, plans, and procedures.
  • Set comprehensive goals for performance and growth for the company and the team.
  • Establish policies that promote company culture and vision.
  • Oversee daily operations of the company and the work of the subsidiary business leads.
  • Evaluate performance by analysing and interpreting data and metrics.
  • Write and submit reports to the CEO on all matters of importance.
  • Assist the CFO with financial projections and analyses of existing programs and policies.
  • Participate in expansion activities (investments, acquisitions, corporate alliances, etc.).
  • Continually work to identify operational gaps and inefficiencies and implement process improvements and best practices to optimize effectiveness and quality of service.
  • Helm budgeting and resource allocation efforts alongside the other C-level executives and the senior management team.

Personal Competencies:

  • Creative
  • Self-driven
  • Resourceful
  • Passionate
  • An excellent communicator
  • Able to build trust
  • Professional with a good service orientation
  • Should plan to avoid failure

Key Competencies:

Efficiency. Able to produce significant output with minimum wastage and effort

  1. Honesty & Integrity. Does not cut corners ethically and is always ready to do the right thing in the interest of the business whiles earning trust and maintaining the confidence of the entire team.

Follow through on commitments and lives up to verbal and written agreements regardless of personal cost.

  1. Organization & Planning. Plans organize and budgets in an efficient, productive manner. Focuses on critical priorities, and moves quickly to take a forceful stand without being overly abrasive
  2. Innovative and Passionate. Constantly looking for new and creative ways to grow and expand our products and services to meet and exceed the needs of our clients
  3. Exceptional Distillation. Can quickly summarize large amounts of information and knows the key points to highlight.
  4. Analytical Skills. Learns quickly and demonstrates proficiency to understand and absorb new information. Able to structure and analyze quantitative and qualitative data to draw insightful conclusions.

Exhibits a probing mind and achieves penetrative insights

  1. Product Minded & Creative. Understands the numbers and key metrics, but also has a great sense for the look and feel of the product. Generates innovative approaches to problems.
  2. Adaptable. Able to jump between sectors and quickly gain a baseline understanding of new sectors we want to explore.

Self-Motivated. Works independently to drive projects forward with little oversight.

  1. Intellectually Curious. Finds something of interest, independent of the sector being researched.
  2. Good Communicator. Both internally with staff and externally with clients and all business associates.
  3. Loves Technology. A natural affinity for technology and new digital trend that can help accelerate the growth and sustainability of the business
  4. Attention to detail. Does not let important details slip through the cracks or may derail a project
  5. Proactivity. Act without being told what to do. Brings new ideas to the company.
  6. Build a Team of A-Players. Sources and selects A-players to join the company and has the ability to develop people.
  7. Coaching & Training. Coaches people in their current role to improve performance and prepare them for future roles.

Contacts:

Internal

  • CEO
  • Subsidiary Heads
  • Board of Directors

External

  • External Auditors
  • Media
  • Other Regulatory Bodies

About the Healthcare Group:

The Healthcare Group is headquartered in Accra, Ghana, with a clientele base spread across Africa and other parts of the world including the United States. The company: 

  • Provides health benefits, care management, and care delivery for multinational employers, governments, and individuals around the world. This consists of clinical care, wellness, occupational health, vaccinations, emergency services, and diagnostic services
  • Provides a spectrum of services including pharmacy care services through its network of retail pharmacies, digital health solutions, and home healthcare.
  • Providing a wide range of rapid and advanced molecular testing to meet the rapidly changing global landscape of emerging diseases and health threats. Also an advanced diagnostic system to aid the detection and diagnosis of diseases including cancers.



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