Client Service Representative

Job description

At NSPR, we are more than a nationally recognized litigation law firm, we are making a mark in the legal field with our landmark settlements and groundbreaking verdicts. Our expert team specializes in personal injury, aviation, environmental law, civil rights, class actions, mass torts, and complex business litigation.

We are fiercely dedicated to our clients and driven by a passion for justice. If you are a skilled professional ready to make a significant impact, we invite you to be part of our dynamic team as a Customer Service Representative Attorney in the Intake Department.

Essential Functions

· Always communicate clearly and professionally.

· Manage large amounts of incoming/outgoing phone calls.

· Capacity to work in a fast paced and high-volume work environment.

· Provide timely and accurate information to incoming client requests.

· Work collaboratively with the legal departments to resolve any case management issues.

· Provide timely feedback regarding any client issues or concerns.

· Comply with established Call Center metrics as assigned by management including Call time, Call backs, Reports and Special projects.

· Adapt to the changing environment and complete all projects as assigned by management.

· Keep records of client interactions. 10.Ensure policy and procedure effectiveness.

Competencies

· Client Focus

· Problem Solving and Analysis

· Time Management

· Interpersonal skills

· Communication

· Teamwork and Collaboration

· Technical Knowledge

· Adaptability

Required Education and Experience

· High School Diploma

· 2+ years’ client service experience.

· 2+ years’ experience handling inbound and outgoing calls.

· Tech savvy/computer literate.

· Must be detail oriented.

· English language: Must be fully proficient.

We offer a Competitive Benefits Package which includes:

• Medical, Dental and Vision Insurance
• Liability Insurance
• 401K
• Deferred Compensation
• Vacation/ PTO and Company Holidays
• Employee Events

Job Type: Full-time Mon-Fri (9:00am-5:00pm)

Work authorization: United States (Required)

Work Location: One location/ In office

Job Type: Full-time

Pay: $12.00 per hour

Schedule:

• Day shift
• Monday to Friday

Experience:

• Customer Service: 2 years (Required)

Language:

• English (Required)

Ability to Commute:

• San Juan, PR 00907 (Required)

Work Location: In person