Travel Customer Experience Representative (Remote)

About the Role
As a Travel Customer Experience Representative, you will be an essential part of our clients’ journeys—from the moment they book their trip to the day they return home. You’ll provide personalized support, coordinate travel details, and ensure every interaction reflects our dedication to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist customers with bookings, itinerary changes, cancellations, and special requests.
• Provide accurate information regarding destinations, travel requirements, and agency policies.
• Proactively follow up to confirm trip details and ensure customer satisfaction.
• Resolve concerns or complaints with empathy, efficiency, and problem-solving skills.
• Maintain accurate client records and booking documentation.

Ideal Candidate

• Excellent written and verbal communication skills.
• Proven customer service experience (travel, hospitality, or service-based industries preferred).
• Highly organized with strong attention to detail and time management skills.
• Comfortable using technology and learning new booking and CRM platforms.
• Passionate about travel and helping others create memorable experiences.
• Reliable, proactive, and able to work independently in a remote environment.

What We Offer

• 100% remote position with flexible scheduling.
• Opportunities for growth and advancement within the agency.
• Travel perks and access to exclusive industry discounts.
• Ongoing training and professional development.
• Supportive, collaborative team culture.

If you’re enthusiastic about travel and thrive on delivering outstanding customer experiences, we’d love to hear from you. Apply today and begin your journey with Prestige Travel Agency by Mich!