Support Engineer

Position: Support Engineer

Company Overview:

Manatal Tech Team is a leading software company that provides innovative solutions for talent acquisition and management. Our cutting-edge technology helps businesses streamline their hiring process and find the best candidates for their organization. We are a dynamic and fast-growing company with a global presence and a strong commitment to delivering top-quality services to our clients.

Job Overview:

We are seeking a highly skilled and motivated Support Engineer to join our Manatal Tech Team Account (Production). As a Support Engineer, you will play a crucial role in ensuring the smooth functioning of our software and providing technical support to our clients. You will work closely with our development team and be responsible for troubleshooting and resolving any technical issues that may arise.

Key Responsibilities:

- Provide technical support to clients via email, phone, and chat

- Troubleshoot and resolve technical issues reported by clients in a timely manner

- Collaborate with the development team to identify and fix bugs in the software

- Communicate effectively with clients to understand their needs and provide appropriate solutions

- Maintain accurate records of all support requests and resolutions

- Stay updated on the latest features and updates of the software to provide better support to clients

- Assist in the testing and deployment of new software releases

- Participate in team meetings and provide feedback on ways to improve the support process

- Continuously improve technical skills and knowledge to enhance the support provided to clients

Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or a related field

- 2+ years of experience in a technical support role

- Strong understanding of software development and troubleshooting techniques

- Excellent communication and interpersonal skills

- Ability to work independently and in a team environment

- Proven track record of providing exceptional customer service

- Familiarity with customer support software and tools

- Knowledge of SQL and databases is a plus

- Experience in the HR or recruitment industry is a plus

We Offer:

- Competitive salary and benefits package

- Opportunity to work with a dynamic and diverse team

- Continuous learning and development opportunities

- Fast-paced and challenging work environment

- Opportunity for growth and advancement within the company

If you are a self-motivated individual with a passion for technology and providing excellent customer service, we would love to hear from you. Join our Manatal Tech Team and be a part of our mission to revolutionize the recruitment industry.