C++ Support Engineer

Position: C++ Support Engineer Company Overview: Manatal Tech is a leading provider of innovative recruitment software solutions for companies of all sizes. Our mission is to help businesses streamline their recruitment process and find the best talent for their organization. We are a fast-growing company with a dynamic and diverse team, and we are looking for a talented C++ Support Engineer to join our team. Position Overview: As a C++ Support Engineer, you will be responsible for providing technical support to our clients and ensuring the smooth functioning of our software solutions. You will work closely with our development team to troubleshoot and resolve any issues that arise, as well as provide training and guidance to our clients on how to use our products effectively. Key Responsibilities: - Provide technical support to clients via phone, email, and chat - Troubleshoot and resolve software issues reported by clients - Collaborate with the development team to identify and fix bugs in the software - Conduct product training sessions for clients to ensure they are using our products effectively - Document and maintain support tickets and resolutions in a timely manner - Continuously improve and update support processes to enhance customer satisfaction - Keep up-to-date with new features and updates in our software products - Work closely with the sales team to provide technical expertise during the pre-sales process - Participate in team meetings and contribute ideas for product improvements Qualifications: - Bachelor's degree in Computer Science or a related field - 2+ years of experience in a similar role, preferably in a software development or support environment - Strong knowledge of C++ programming language and its libraries - Experience with database management and SQL - Excellent problem-solving and analytical skills - Ability to communicate technical information in a clear and concise manner - Customer-oriented with a strong focus on providing exceptional support - Ability to work independently and in a team environment - Proven track record of meeting deadlines and delivering high-quality work - Knowledge of recruitment processes and HR technology is a plus We Offer: - Competitive salary and benefits package - A dynamic and collaborative work environment - Opportunities for career growth and development - Flexible working hours and remote work options - Regular team building activities and social events - A chance to make a real impact and contribute to the success of our company If you are passionate about technology, have a strong background in C++, and enjoy providing excellent customer support, then we want to hear from you! Join our team at Manatal Tech and be a part of our mission to revolutionize the recruitment industry.