Support Engineer

Position: Support Engineer Company Overview: Manatal Tech Team is a leading software company that provides innovative solutions for recruitment and talent management. Our mission is to help businesses streamline their hiring process and find the best candidates for their organization. We are a dynamic and growing team, dedicated to providing top-notch customer service and cutting-edge technology. Job Summary: We are seeking a highly skilled and motivated Support Engineer to join our Manatal Tech Team Account (Production). As a Support Engineer, you will be responsible for providing technical support and assistance to our clients and ensuring the smooth operation of our software. You will work closely with our development and customer success teams to troubleshoot and resolve any technical issues that arise. Key Responsibilities: - Provide technical support to clients via email, phone, and chat - Troubleshoot and resolve technical issues related to our software - Communicate effectively with clients to understand their needs and provide timely solutions - Collaborate with the development team to identify and fix bugs and improve the software - Document and track customer issues and resolutions in our support system - Conduct regular maintenance and updates to ensure the smooth operation of the software - Train and educate clients on how to use our software and its features - Participate in the testing and deployment of new software updates and features - Stay up-to-date with industry trends and advancements in technology to continuously improve our software and support services Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field - Minimum of 2 years of experience in a technical support role - Strong knowledge of programming languages such as Java, JavaScript, and SQL - Experience with troubleshooting and resolving technical issues - Excellent communication and customer service skills - Ability to work independently and in a team environment - Proven ability to multitask and manage time effectively - Strong problem-solving and analytical skills - Knowledge of recruitment and talent management processes is a plus Contract Details: This is a full-time position with a competitive salary and benefits package. You will be working with a dynamic and diverse team in a fast-paced and innovative environment. We value work-life balance and offer flexible working hours. This position is based in our office in [location]. If you are passionate about technology and customer service, and have the skills and experience required for this role, we would love to hear from you! Join our Manatal Tech Team and be a part of our mission to revolutionize the recruitment industry.