General Manager

Overview

Manpower is seeking to recruit a General Manager to join our client team.

We are partnering with a dynamic and expanding restaurant franchise currently operating a successful venue and preparing to launch a second location featuring a drive-through service. We are looking for a highly skilled and experienced General Manager to oversee the daily operations, staff leadership, and strategic development of both existing and new venues. Reporting directly to the C-Suite, this role will be vital in maintaining operational excellence, driving business growth, and upholding exceptional customer service and quality standards across all locations.

Responsibilities:

• Manage and oversee the day-to-day operations of multiple venues, ensuring operational efficiency, profitability, and outstanding service levels.

• Hire, train, mentor, and lead venue management teams, ensuring consistent application of brand standards and operational procedures.

• Implement and monitor financial performance metrics (e.g., sales, labor costs, food costs, P&L reports) to drive profitability.

• Develop and enforce standard operating procedures (SOPs) across venues, including health and safety, customer service, and operational best practices.

• Collaborate with the marketing team to support and execute promotional campaigns.

• Lead the operational setup of new venues, including staffing, supply chain coordination, equipment management, and regulatory compliance.

• Conduct regular site audits and operational reviews to identify and implement improvements.

• Partner with executive leadership on strategic initiatives such as expansion planning, franchising models, and market entry strategies.

• Ensure compliance with all relevant regulatory, health, and safety standards.

• Build and maintain strong vendor relationships to optimize supply chain efficiency.

• Handle escalated customer complaints and operational challenges swiftly and professionally.

• Provide regular performance reports and operational updates to the executive leadership team.

Requirements:

• 5 - 8+ years' experience in multi-site management within the restaurant, QSR (Quick Service Restaurant), or hospitality sector.

• Proven ability to lead high-performing teams across multiple locations.

• Strong expertise in P&L management, budgeting, forecasting, and operational KPIs.

• Experience in opening new sites, preferably with exposure to drive-through models.

• Previous experience within franchise operations is highly desirable.

• Ability to excel in a fast-paced, growth-driven environment.

• Hands-on leadership style with a passion for coaching and developing teams.