German Digital Content Moderator

Company Description

CBTalents specializes in connecting multilingual professionals with rewarding career opportunities. Our mission is to create inclusive workplaces by linking skilled individuals with top employers while fostering professional growth. We are committed to making the job market more accessible, ethical, and supportive for all.

Role Description

We are seeking a German Digital Content Moderator to join our team in Barcelona. This is a full-time hybrid role, with the flexibility to work remotely on certain days. The Content Moderator will be responsible for ensuring online safety and quality by reviewing and moderating user-generated content in line with company policies. Additional responsibilities include handling customer inquiries, providing technical support, and training on content policies and guidelines.

Key Responsibilities

• Monitor and moderate German-language content (text, images, videos) to ensure compliance with company guidelines.
• Identify and escalate potentially harmful, inappropriate, or non-compliant content.
• Maintain accuracy and efficiency while meeting moderation deadlines.
• Address customer inquiries and provide technical support when needed.
• Collaborate with internal teams to enhance content policies and enforcement procedures.
• Provide insights and reports on content trends, violations, and moderation challenges.

Qualifications

• Native-level proficiency in German and strong written and spoken English skills.
• Excellent analytical skills to assess and evaluate content effectively.
• Strong communication skills for interacting with team members and users.
• Customer service experience in handling inquiries and concerns.
• Technical support knowledge to assist users with content-related issues.
• Ability to train on content policies and moderation techniques.
• Comfortable working independently in a hybrid work environment.
• Prior experience in content moderation, customer support, or a related field is a plus.