Call Centre Agent

Join Our Team as a Call Centre Agent at MyCandidates

Are you passionate about helping people and have excellent communication skills? MyCandidates is seeking a motivated Call Centre Agent to join our dynamic team. As a leading player in the recruitment industry, we pride ourselves on connecting talented individuals with fantastic opportunities. If you are eager to make a difference and grow within a supportive environment, this might be the perfect role for you.

Why This Role

This role is crucial to MyCandidates as it involves being the first point of contact for our clients and candidates, ensuring their experience with us is seamless and positive. Your contributions will directly impact our reputation and the satisfaction of those we serve.

About MyCandidates

MyCandidates specialises in recruitment services, providing tailored solutions to meet the unique needs of our clients. We are committed to fostering long-term relationships, delivering exceptional service, and maintaining the highest standards in the industry.

About the Role

As a Call Centre Agent, you will be responsible for:

• Handling inbound and outbound calls to assist clients and candidates with their inquiries.
• Providing accurate information about our services and guiding candidates through the recruitment process.
• Maintaining detailed records of interactions in our CRM system.
• Collaborating with the recruitment team to ensure a smooth and efficient process.
• Continuously striving to improve customer satisfaction.

About You

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Previous experience in a similar role is advantageous but not essential.
• Comfortable working in a fast-paced environment.
• Proficient in using computer systems and CRM software.

Why Join Us

• Opportunity to grow and develop within a supportive team.
• Comprehensive training and ongoing development.
• Friendly and inclusive work culture.
• Access to industry-leading tools and resources.
• Contribute to a company that values integrity and excellence.

How to Apply

Hit 'Apply' and let's start the conversation! We'll review your application within a day, and if shortlisted, you'll be invited to create a short video profile to help us get to know you better!