Regional Manager - Mental Health

Job Title: Regional Manager- Mental

Location: Birmingham, United Kingdom

About Marva Group

Marva Group is a dynamic and fast-growing parent company with a diverse portfolio of healthcare businesses, including care homes, recruitment services, domiciliary care, and specialist health solutions. We are committed to delivering excellence across the healthcare continuum by empowering our subsidiary companies through strategic oversight, shared services, and a unified vision of care.

Job Summary

As a Regional Manager Mental Health at Marva Group, you'll take a strategic and hands-on leadership role across a number of mental health services within your designated region. You will be accountable for ensuring each service operates to the highest standards of quality, safety, and compliance, while also being a supportive and visible leader to your teams.

You'll work closely with Service Managers to help them maintain and improve operational performance, achieve positive outcomes for service users, and embed a strong, values-led culture. This role requires a proactive, organised individual who is confident managing complex services, building relationships with commissioners, and driving continuous improvement.

Key Responsibilities

• Operational Leadership:
  Take full operational responsibility for a portfolio of mental health services within your region, ensuring services are safe, well-led, and person-centered. Provide clear leadership and oversight to ensure smooth day-to-day running across all sites.

• Line Management of Service Managers:
  Directly manage, support and mentor a group of Service Managers, holding regular supervision sessions and appraisals. Provide guidance on staffing, safeguarding, crisis management and operational challenges.

• Service Quality and Compliance:
  Ensure all services comply with CQC standards and internal policies, working closely with the Quality and Compliance Team. Lead on preparing services for inspections and audits, and support the implementation of action plans where required.

• Performance Monitoring:
  Monitor performance across services, using KPIs and other data to track quality, occupancy, financial performance, staffing levels, incident reporting, and service user outcomes. Take early action to address underperformance or risk areas.

• Budget Management:
  Take responsibility for managing regional budgets, including reviewing service-level financial performance, staffing models, agency usage, and resource allocation. Work with finance colleagues to ensure services are cost-effective without compromising care.

• Stakeholder Engagement:
  Build and maintain positive relationships with external stakeholders, including commissioners, social workers, families, GPs, and regulatory bodies. Attend review meetings and contract monitoring visits as a representative of Marva Group.

• Safeguarding and Risk Management:
  Lead on safeguarding issues within your region, ensuring that concerns are dealt with swiftly, appropriately, and in line with local authority and internal procedures. Escalate serious incidents when necessary and contribute to investigations and root cause analyses.

• Service Development and Improvement:
  Work with senior leadership to identify opportunities for service development, redesign, or expansion. Champion best practice and innovation in mental health care, and support the roll-out of new models or pilot projects.

• Team Development and Culture:
  Promote a values-led culture that puts people at the heart of everything we do. Support the development of staff through training, coaching, and succession planning. Take an active role in recruitment, induction, and retention strategies.
• Crisis and Incident Management:
• Provide leadership during complex situations or serious incidents, including staff shortages, behavioural crises, safeguarding concerns, or regulatory intervention. Be part of the on-call senior management rota if required.

Requirements

• Significant experience in a senior operational role within mental health or complex care services.
• Strong knowledge of CQC standards, safeguarding procedures, and relevant mental health legislation (e.g. Mental Health Act, Mental Capacity Act).
• Demonstrable success in leading multi-site teams, driving quality improvements, and managing services through change.
• Experience of working with external partners including local authorities, ICBs, and regulators.
• Financial acumen, with experience managing service budgets and understanding funding mechanisms.
• Excellent communication, leadership, and interpersonal skills.
• Ability to travel regularly across the region and occasionally stay overnight if needed.
• Relevant professional qualification (e.g. RMN, Social Work, Psychology, Occupational Therapy) is desirable but not essential.