Senior Credit Controller

Job Title: Senior Credit Controller

Location: Birmingham, United Kingdom

About Marva Group

Marva Group is a dynamic and fast-growing parent company with a diverse portfolio of healthcare businesses, including care homes, recruitment services, domiciliary care, and specialist health solutions. We are committed to delivering excellence across the healthcare continuum by empowering our subsidiary companies through strategic oversight, shared services, and a unified vision of care.

Key Responsibilities

Day-to-Day Credit Control

• Manage a portfolio of debtor accounts including NHS, local authorities, and private healthcare clients
• Chase overdue invoices via phone and email in a professional and persistent manner
• Monitor accounts and follow up on unallocated payments or remittance issues
• Investigate and resolve disputes to prevent or reduce payment delays

Reporting & Oversight

• Produce weekly and monthly aged debt reports for internal stakeholders
• Monitor debt trends and flag high-risk accounts to the Credit Control Manager
• Track collection targets and proactively take action on underperforming accounts
• Ensure accurate, up-to-date records of communications and collection activity

Liaison & Problem Solving

• Work closely with the billing, operations, and service delivery teams to resolve queries quickly
• Build strong relationships with client finance departments to ensure smooth payment cycles
• Escalate complex issues when necessary while owning the resolution process

Process Support & Guidance

• Assist in streamlining credit control workflows and identifying efficiency opportunities
• Support credit control staff with guidance or oversight on routine queries and best practices
• Ensure compliance with internal financial procedures and contribute to audit readiness

Requirements

• Solid experience (3+ years) in a credit control role, ideally in a healthcare or multi-client environment
• Familiarity with public sector and private sector payment practices (e.g., NHS, local authorities)
• Strong Excel skills and experience using accounting/finance systems (e.g. Xero, or similar)
• Excellent attention to detail, organisational skills, and the ability to prioritise
• Strong communication and problem-solving skills
• Ability to work independently and take ownership of assigned accounts
• A team player with a proactive and collaborative approach