Service Manager

Job Title: Service Manager

Location: Birmingham, United Kingdom

About Marva Group

Marva Group is a dynamic and fast-growing parent company with a diverse portfolio of healthcare businesses, including care homes, recruitment services, domiciliary care, and specialist health solutions. We are committed to delivering excellence across the healthcare continuum by empowering our subsidiary companies through strategic oversight, shared services, and a unified vision of care.

Job Summary

The Service Manager is responsible for leading and managing the day-to-day operations of care services, ensuring that they are delivered safely, efficiently, and to the highest standards. You will manage care teams, liaise with stakeholders, ensure compliance with regulatory requirements (CQC), and contribute to the growth and improvement of the service.

This role is critical to maintaining service excellence and achieving outcomes that make a real difference in the lives of the people we support.

Key Responsibilities

Operational Management

• Lead and manage the safe delivery of care/support services in line with company standards, policies, and CQC regulations
• Ensure service continuity by managing rotas, staff deployment, and risk assessments
• Monitor service KPIs and address any performance concerns promptly

Team Leadership

• Recruit, train, supervise, and support a team of care coordinators, support workers, or field staff
• Conduct regular supervision, performance reviews, and team meetings
• Foster a positive, supportive, and accountable culture among the team

Compliance & Quality

• Ensure full compliance with all CQC requirements, internal audits, safeguarding, and health & safety protocols
• Maintain accurate and up-to-date records, including care plans, incident reports, and service user documentation
• Participate in inspections, audits, and reviews as required

Client & Stakeholder Engagement

• Act as the primary contact for service users, family members, social workers, and commissioners
• Conduct regular service reviews and assessments to ensure quality, satisfaction, and person-centred care
• Respond effectively to complaints or concerns in line with policy

Service Development

• Identify opportunities to improve and grow the service
• Collaborate with senior management to implement service improvements or changes
• Support new care package mobilisations or onboarding of new contracts/clients

What Were Looking For

• Proven experience as a Service Manager, Deputy Manager, or similar leadership role in health or social care
• NVQ Level 5 in Health & Social Care (or working towards)
• Strong knowledge of CQC standards and regulatory frameworks
• Experience managing rotas, teams, and performance in a care or support setting
• Excellent communication, problem-solving, and organisational skills
• A compassionate and professional approach to care and team leadership
• Full UK driving licence and flexibility to travel locally (if required)

Why Join Marva Group?

• Be part of a fast-growing, people-first organisation.
• Work in a collaborative, energetic, and supportive team.
• Clear opportunities for development and progression.
• Competitive salary + benefits
• Join a business that makes a real difference in the care sector.