Head Of Complex Care

Job Title: Head of Complex Care (Clinical) Nurse
Location: West Midlands, UK
Employment Type: Full-Time

About Us:
We are a trusted healthcare provider specialising in delivering safe, high-quality complex care to individuals with a wide range of clinical needs. We are looking for a highly skilled Head of Complex Care (Clinical) to provide strong clinical leadership and ensure our patients receive the very best standards of care.

The Role:
As the Head of Complex Care (Clinical), you will oversee clinical governance, lead a team of nurses, and ensure regulatory compliance. You will be the key clinical decision-maker, driving service quality and supporting the business in maintaining a safe, effective, and person-centred care model.

Responsibilities:

• Lead, manage, and supervise nursing and clinical teams across complex care services.

• Conduct clinical assessments for new and existing care packages.

• Develop, review, and implement person-centred care plans tailored to individual needs.

• Ensure compliance with CQC regulations, safeguarding policies, and clinical governance standards.

• Oversee training, competency assessments, and professional development of nursing staff.

• Act as the clinical lead for ventilated patients, tracheostomy care, PEG feeding, spinal injuries, neurological conditions, and other complex care requirements.

• Provide clinical escalation support and guidance for complex cases.

• Audit care provision and implement improvements to maintain the highest standards of patient care.

• Work collaboratively with commissioners, families, and multidisciplinary professionals.

Requirements (Essential):

• Registered Nurse (Adult or Child Branch) with valid NMC pin.

• Minimum 5 years post-registration experience, with at least 3 years in complex care, community nursing, or critical care.

• Demonstrated experience in clinical leadership or management, including line management of nurses.

• Strong knowledge and practical experience in:

  • Tracheostomy care and ventilator management

  • PEG/enteral feeding

  • Seizure management and rescue medication

  • Catheter care

  • Spinal cord and neurological conditions

• In-depth understanding of CQC standards, safeguarding, and clinical governance.

• Excellent communication skills with the ability to liaise with families, professionals, and commissioners.

• Strong organisational, auditing, and risk assessment skills.

• UK-based experience working within community or complex care settings.