Sales Account Manager

Tom Gardner - tomgardner@moon.co.it
Head of Sales

T: 01604 210700 M:
A: 7 Prospect Court, Courteenhall Rd, Blisworth, Northants, NN7 3DG
W: www.moon.co.it

Sales Account Manager

Key Responsibilities

Dedicated

Responsible for ensuring customer satisfaction and managing the quality of product, solution and service delivery

Proactive

To create and develop profitable new customer accounts on behalf of the company
To manage and expand profitable existing customer accounts on behalf of the company

Expertise

Provide support, guidance and expertise to colleagues as required

Key Duties

Generate and qualify potential sales leads

Source and develop customer referrals

Schedule sales activity against pre-agreed business targets

Make sales calls to new and existing customers

Develop and make presentations of company products, services and solutions to current and potential customers

Maintain an ongoing customer contact strategy

Participate in sales events as required: internal and external events

Accurately maintain sales activity records to support sales teams reports

Develop and accurately maintain your customer database within CRM

Respond in a timely manner to customer enquiries by telephone, electronically or in person

Support the development of account management colleagues: new starters and developers

Ensure customer service satisfaction and good customer relationships

Pro-actively monitor competitors, market conditions and product development

Key Responsibilities - all staff:

To be aware of our clients duty of care in relation to staff, customers and visitors and to comply with all health and safety policies at all times.
To be aware of and comply with the codes of conduct, regulations and policies of commitment to equal opportunities.



Person Specification

Education and Training

Essential

Desirable

Above average literacy and numeracy skills

Good standard of formal education: 5 GCSE A* - C including Maths and English.

Knowledge and Skills

Knowledge

Essential: Knowledge of

Desirable: Knowledge of

Current and relevant computer applications

Basic management principles: support, coaching and mentorship

Principles and practices of account management and sales

Outstanding customer service principles

Basic business principles

Diary management: planning and strategising

Skills

Essential

Desirable

Demonstratable ability to:

Demonstratable ability to:

Establish customer wants and needs

Maintain accurate customer notes: use a CRM system

Present sales solutions: features to benefits

Negotiate: secure 'win-win' situations

Adapt to customer requirements and requests

Communicate effectively both verbally and written

Pro-actively deliver a customer contact strategy

Additional Factors

Essential

Desirable

Excellent attention to detail

Ability to multi-task

Highly organised with the ability to prioritise key tasks

Quick learner

Team player

Target driven