Field Service Technician

Field Service Technician

We are currently seeking a skilled Field Service Technician, ideally proficient in both electrical/electronic and mechanical aspects. We offer some on-the-job training as well.

The ideal candidate should possess the following qualifications:

• Electrical and Mechanical troubleshooting aptitude.
• Proficiency in interpreting electric/electronic ladder diagrams.
• Competence in reading mechanical ANSI/ISO prints.
• Willingness to travel, embracing new locations and challenges.
• Experience with PLC programming.
• Exceptional customer service, communication, and self-management skills.

At our company, we emphasize the value of training and growth.

Role and Responsibilities:

• Engage with customer inquiries over the phone and provide responsive assistance.
• Take charge of installations and tests, and furnish operational guidance to customer technicians/operators.
• Utilize diagnostic tools to meticulously identify technical malfunctions and challenges.
• Rectify faulty or broken mechanical components and manage the ordering process for necessary replacements.
• Act as an advocate for the company's technical services, underscoring their benefits to clients.

Requirements for the Field Service Technician Role:

• Independent work capability at customer sites, demonstrating adaptability and self-reliance.
• Ability to travel regionally and out of state. Occasional travel may be required to service customers in Canada.
• Effective time management for travel and on-site technical service duration.
• Flexibility to accommodate varying work schedules and shifts.
• Proficiency in diagnosing and resolving issues based on customer-provided technical descriptions.
• Proficiency in PLC/HMI programming is preferred. Knowing basics and wanting to learn more? Great!

Questions? Contact mclayton@mbc-talent.com