Customer Support Dutch

Position: Customer Support- Dutch

Employment type: Full-time, (Hybrid/Remote)

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Respond to customer inquiries via email on all topics related to the online marketplace, by maintaining a positive, empathetic, and professional attitude towards the customers.
• Follow communication procedures and policies.
• Evaluate and make decisions in accordance with defined policies and guidelines.

REQUIREMENTS:

• Fluent in Dutch (C1) and have good knowledge of English.
• Flexible and able to make quick decisions in a dynamic environment.
• Conscientious and reliable commitment is one of our core values!
• Eagle eyed with great attention to detail.
• Empathy about people you will be working with securing the online safety our customers and their users.
• Ideally interested in marketplaces, shared economy and new technology.
• Previous experience in content moderation, customer care and/or online business is a plus.

BENEFITS:

• An opportunity to make a positive impact on the digital world, by making the internet a safer place.
• A stimulating and rewarding job in a fast-moving, innovative, and international tech company.
• Career opportunities within a management or expert field.
• Additional vacation days.
• Free fruit, tea and coffee if you prefer working in the office.
• Ability to work from home when working late shifts and weekends. Night Shifts are until Midnight!
• Free day transport to the office from certain areas within Malta.
• Team performance bonus and working from home allowance,
• Corporate discounts for gym memberships, shops and taxis.
• Private Health Insurance, eye care tests, health and well-being professional support.
• Refer a friend bonus scheme.
• Comprehensive training and constant feedback.
• Fun events, great colleagues and a fresh, playful workplace with a variety of cultures.
• Relocation packages for international applicants.

Shift Patterns

• Rotational shifts are from 7.00 am to 3.30 pm or 3.30 pm to midnight, however, these times could also vary if cover is required during other periods between 7 am and midnight, eg 11 am to 7.30 pm, with two days off during the week.
• During the training period in the office, the candidates will work Monday to Friday, the morning shift from 7:00 am to 3:30 pm.
• We offer a hybrid working environment in Malta. This role can be done fully remotely between your home in Malta or the work office in Qormi, Malta.