Network Support Agent Dutch

Position: Network Support Agent Dutch

Location: onsite in Lisbon, Portugal

Employment type: Permanent

DUTIES AND RESPONSIBILITIES:

• Review Telco Access and Circuit order by performing network checks and site readiness to ensure provisioning of order is line with customers order
• Perform and document all checks and component testing to determine completeness and accuracy of all information
• Perform tasks and activities to ensure on-time request through to local Telco Access providers
• Perform exception and escalation management tasks or actions including documenting and escalating as required to be able to meet and deliver customer promised commitment timelines
• Deliver on-time response and resolution updates via Phones, Emails, Tickets/tasks from various stakeholders, internal and external
• Provide weekly order summary performance to drive Telco turnaround performance
• Track, manage, and resolve all Third-Party Access Provider related activities, milestones, & escalations
• Coordinate with Local Field Technicians, 3rd Party Vendors and Local Telco Access providers in performing standard testing test, install and activations of local circuits and porting of telephone numbers in systems and troubleshooting of connectivity
• Coordinate and conduct standard testing as required based on the product type
• Troubleshoot, document, and resolve issues identified and certify services end to end
• Support on escalated cases from Network Field Operations or Customers to support site surveys when circuit testing is involved

REQUIREMENTS:

Minimum Requirements

• Customer facing experience good knowledge of Telecommunications and familiar with working with Telcos Fixed Line: At the time of submitting your resume, please identify the Telco provider and the country youve had experience working with/or for
• Good command of Dutch and English (C1)
• Basic knowledge of Networking Infrastructure - Hubs, Switches, Routers (mainly Layer 1 & 2 devices)

Very good with Task management:

• Attention to Detail
• Ability to follow instructions and logical tasks
• Ability to remember and organize follow-up tasks
• Ability to Document tasks and actions for order reviews and updates
• Ability to coordinate with others in ensuring task completion
• Excellent computer system proficiency skills with working & navigating across multiple applications
• Minimum experience of working in an International Telecoms experience of 1 year

BENEFITS:

• Permanent contract
• Competitive salary
• Private health and life insurance from day one in the company
• Working hours: Monday to Friday
• On-site Work Module
• Meal allowance on card/voucher