Field Service Engineer - North England

Field Service Engineer - Medical Equipment

Location: Northern England

Reports To: Service Manager

As a Field Service and Installation Engineer, you will be responsible for the installation, repair, and servicing of all company products across the Northern region of England. You will provide exceptional after-sales support, ensuring our customers receive the highest standard of service. This role involves regular travel and occasional overnight stays.



Key Responsibilities

• Service & Installation:
  Install, repair, and service all company equipment at customer sites within the Northern region.
• Customer Support:
  Deliver outstanding after-sales support, addressing customer queries and resolving technical issues efficiently.
• Sales Team Support:
  Collaborate with the sales team to provide technical expertise and support during the sales process.
• Communication:
  Liaise effectively with customers and all levels of company personnel, ensuring clear and professional communication.
• Travel:
  Willingness to travel throughout the Northern region, with periodic overnight stays as required.

Attributes & Skills

• Self-motivated and able to work independently.
• Strong customer service and commercial awareness.
• Excellent IT literacy; able to use, install, and configure software.
• Full UK driving licence is essential.
• Physically capable of performing installation and service duties.

Qualifications & Experience

• Qualified to HND/HNC or degree level in electronics, engineering, or a related discipline (or equivalent experience).
• Proven ability to adapt to technical situations and troubleshoot effectively.

Physical Requirements

• Good general health and the physical capability to carry out service and installation duties.

We are an equal opportunities employer.