AVP - Digital Operations

Job Description

Are you someone who excels at people management and loves to fulfill client challenges? Someone in love with digital marketing and the various facets of it? Someone who enjoys the idea of growing teams and expanding the business?

We are looking for a quality-driven, account director to join our fast growing agency. The responsibilities include building and nurturing account management teams, working on client requirements and relationships, ensuring fulfillment of client briefs and working cross functionally with other teams.

Successful candidates will have exceptional interpersonal skills, a proven track record of client relationship management, at least 10 years of work experience with some experience in a management role, and a keen eye for detail.

Key Responsibilities

• Leading clients' campaign digital marketing campaigns
• Managing Account Managers, Group Account Managers and Client facing personnel
• Driving operational efficiency and quality output for the client account
• Ensuring that client needs are looked after and met satisfactorily
• Upselling and cross selling to clients time to time
• Overseeing internal team management focusing on account teams
• Comfortable in working cross functionally with design and technical teams to meet client goals
• Looking into smooth functioning of client reporting, monitoring performance indicators (both internal and external)
• Reporting to the leadership on the Account teams performance and growth of a particular account.
• Identifying new opportunities for growth

About the Company

EMD is an award-winning integrated services firm with offices in the US, Canada and
India. We specialize in Design, Digital & Technology offerings with a clear focus on
limited clientele, high quality. Because we help brands craft beautiful messages,
we're also known as 'Storytellers'.

Over the past 8 years, we have associated with over 150+ brands across 9 portfolios.
Ranging from Education, Fashion & Lifestyle, Publishing, and Healthcare, to
Automobiles & Heavy Equipment, Technology & Legal firms, we have serviced an
extensive range of clients across B2B and B2C domains.

Some of our key clients include:
W for Woman
Aurelia
Wave Infrastructure
The Body Shop
Penguin Random House
Polaris
Beetel India
Dabur India
Doosan India