Senior Receptionist

NATIVE ENGLISH SPEAKERS ARE HIGHLY PREFERRED DUE TO THE DEMOGRAPHY 

Job Title: Senior Receptionist

Function: Customer Service, Support & Coordination

Location: Jumeirah Islands Pavilion

PURPOSE OF THE ROLE

The Senior Receptionist provides Members and Guests with the first impression of the fitness facility

and the brand. Front of House staff must be friendly, calm, courteous, and capable of handling all types of enquiries.

Client Management

• Welcome Members and Guests into the facility.
• Answer phone calls, emails, and social media messages promptly.
• Provide excellent customer service and answer questions about classes, memberships, and facilities.
• Handle new client sign-ups, waivers, and orientation.
• Nurture, track, and communicate with leads daily.
• Qualify new leads through preset questions and follow up and/or delegate to a senior team member.
• Enrol new Members and handle enquiries related to membership policies, terms and conditions, cancellations, and suspensions.
• Check in clients for classes, personal training, or appointments.
• Inform Members and Guests about promotions, events, and services.
• Ensure client CRM profiles and notes are continually updated.
• Maintain accurate records of attendance, payments, and client information.
• Schedule classes, assessments, and events in the CRM.

Housekeeping & Refreshments

• Ensure the facility is kept clean, tidy, hygienic, and safe.
• Assess and report stock levels for supplies and ensure timely restocking.
• Take, prepare, and serve beverage and snack orders when the designated staff is unavailable.
• Support coaches with class setup and client coordination.
• Handle minor troubleshooting (sound systems, booking systems, CRM).
• Assist in daily opening and closing procedures.

Sales & social media

• Post content and respond to comments/messages on social media as per marketing guidelines.
• Handle payment transactions and ensure sales are logged correctly in the CRM.
• Promote memberships, packages, and special offers.
• Track and manage renewals, cancellations, and freeze requests.
• Upsell services such as personal training, assessments, classes, or merchandise.

REQUIRED QUALIFICATIONS

• 3-5 years of experience working in a fitness centre/club or similar customer-facing environment.
• Computer literate; proficiency in Excel and CRM systems preferred.
• Outstanding interpersonal skills
• Strong numeracy skills
• Ability to multitask
• Good attention to detail
• Friendly and approachable demeanour

BRAND VALUES

Innovation

Identifying new ways to achieve goals with improved processes and results.

Collaboration

Working closely with team members, clients, and partners to achieve collective success.

Integrity

Acting fairly, transparently, honestly, and consistently.

Inclusion

Ensuring fitness is accessible for all by breaking down operational and physical barriers.

¬¬Best Wishes¬