Head of Membership Experience

Member Experience Executive - FEMALE ARABIC

Location: Sharjah

Job Type: Full Time

Working Days: 6 Days a week

Working Hours: 9-10 hours per day

Shift Timings Details: Rotating

Day Shift: 6 AM to 3PM

Mid Shift: 11 AM to 8 PM

Evening Shift: 2 PM to 11 PM

JOB SUMMARY

The Member Experience Executive is responsible for delivering a welcoming and professional front-of-house experience while playing a key role in driving revenue through the proactive sale of memberships, class packages, and private sessions.

This position supports the day-to-day operations of a massive sports and wellness hub with a high-end member base, ensuring seamless client service and premium guest experiences. The representative is expected to consistently embody luxury service standards, providing every guest with a personalized and high-quality experience.

The ideal candidate is highly sales-driven, goal-oriented, and passionate about health and wellness, with excellent interpersonal skills and a strong commitment to achieving and exceeding sales targets. Arabic speakers are preferred for this role.

CANDIDATE PROFILE

• 2+ years in sales or customer service (fitness/wellness/hospitality industry preferred).
• Computer literate (Excel, Word, PowerPoint, admin systems).
• Excellent communication and sales skills.
• Knowledge of sports or wellness concepts a plus.
• Familiarity with booking systems.
• Strong written and spoken English.
• Arabic Speaking is a plus
• Good interpersonal skills, able to engage with diverse backgrounds.
• Ability to work under pressure and multitask.
• Flexibility with shifts, evenings, weekends, and holidays.
• Well presented with clear speech, physically active, energetic.

CORE WORK ACTIVITIES

• Member Experience Responsibilities
• Operations & Management Support
• Follow Safety & Security
• Abide by Policies & Procedures
• Guest Relations
• Communication
• Working with Others
• Quality Assurance
• Physical Requirements

Key Responsibilities:

• Promote and sell gym memberships to prospective clients.
• Conduct tours of the facility and explain membership benefits.
• Follow up with leads via phone, email, and in-person meetings.
• Meet and exceed monthly sales targets.
• Maintain knowledge of gym services, promotions, and pricing.
• Provide excellent customer service to members and guests.

Requirements:

• Previous experience in sales, fitness, or customer service preferred.
• Strong communication and interpersonal skills.
• Goal-oriented and self-motivated.
• Ability to work evenings, weekends, and holidays as required.

We look forward to receiving your application!