Project Manager - Patient Care

Project Manager - Person Centered Care Certification Program

1. Develops projects which deliver sustained longer-term patient experience improvements based on a comprehensive analysis of Client strategies and objectives.

2. Ensures alignment of projects with CPESE objectives.

3. Establishes processes and procedures to facilitate program management and project accomplishments.

4. Develops projects plans, bringing together information on projects, resources, timescales, monitoring and control.

5. Oversee multiple system redesign and service delivery improvement projects.

6. Manage and direct project support staff attached to individual projects.

7. Deliver projects according to a standardized project management framework and pre-determined timelines to ensure integration of projects and systems.

8. Ensure that programs are integrated into hospital business plans and service delivery operations.

9. Coordination and prioritization of resources across projects.

10. Mitigation of risks through appropriate planning.

11. Effective financial management of programs against budget allocations.

12. Conducts regular reviews of programs and adjusts as necessary for changes in organizational priorities, structures, or the external environment.

13. Ensures effective management of projects and stakeholders.

14. Continuously assesses program performance, researches and develops new capabilities.

15. Plans, directs, organizes, controls & coordinates technical efforts, and project staff.

16. Communicate effectively at all levels

17. Perform other duties as assign

Experience:

a) A minimum of 5 years post registration/ graduation professional health experience

b) A minimum of 3 years leadership and patient experience activities management

c) Having previously used validated patient experience methodologies.

Mandatory requirement:

a) Experience in leading and delivering the person-centered care certification program at a multi-facility level (50+ beds)

b) Demonstrates extensive understanding of hospitals services

c) Has undertaken large change management activities and is able to give evidence of personally leading improvement to the benefit of patients