National Retail Operations Director - Pharmacity

Job Purpose

Planning, organizing, managing and operating resources and all national retail activities to promote revenue, using the budget efficiently, training and developing staff, improve the quality of customers service, developing new business to grow market share as companys goal.

Job Responsibility

RETAIL OPERATIONS MANAGEMENT

1. Organizing - operating and controlling retail activities

• Develop the long-term, medium-term and short-term of business strategies;
• Develop business plans and set the targets for each region by time;
• Participate in the development of commodity plans - commodity groups / sales programs by the time;
• Develop and manage retail chain operation. Planning to cover and develop market share;
• Building and improving the process and policy of sales;
• Proposing the programs which could help to boost sales and customer care service;
• Find and develop relationships with customers and potential partners to increase revenue;
• Develop programs to promote service quality (sales behavior, working environment, promotion, exchange policy...);
• Directly direct the settlement of customer complaints and problems arising in retail business;
• Collect information, analyze the reports of market share and competitors in order to propose appropriate policies

2. Operating and developing the team

• Planning and developing human resources to meet business objectives in each region;
• Planning the training and development of adjacent personnel of Retail and retail systems;
• Participate in recruitment and training of human resources (from ASM level to higher);
• Control the headcount, efficiency of using and assessment of human resources;
• Develop and propose the policies of salary and encouragement bonus;
• Proposing disciplinary measures;
• Proposing appointment and dismissal to promptly record, reward and punish members who have negative achievements or actions;
• Building an effective and professional working environment, motivating employees at all levels;

3. Operating goods and capital plans

• Participate in developing commodity plans to ensure effective goods planning and cost control;
• Be responsible for operating, developing products, quantity and quality of goods displayed at stores;
• Implementing solutions to ensure the efficient using of corporate capital;
• Allocating & managing budgets, plans from time to time, ensuring system costs are operated at the optimal level;

4. Developing new business activities to ensure market share growth

• Participate in research - develop new business models;
• Continuously updating new regulations and policies of country and adapting measures to ensure that the company operates in accordance with the law and preventing and transforming risks if any.

5. Key deliverables:

• Accelerate SPSPM (Revenue from Pharmaceuticals and VMS and healthcare consumer products per store per month).
• In-store transaction conversion rate.
• Store EBITDA.
• Be ownership in store inventory control.
• NPS.

Job Requirements:

• Education Bachelor or advanced degree in Business, Commercial, Retail
• Proficiency in English (speaking/ writing)
• Good at Ms. Office (Word, Excel, Power point)
• Have a minimum of 10 years of experience at the same position in the Company, Group business in retail chains; candidate with knowledge of the pharmaceutical industry is preferred.
• Willing to travel when required

Skillsets: 

• Planning skills.
• Organization skills, evaluate staffs performance.
• Motivate employees; coaching, mentoring skills; problem solving skills & decision making.
• Good communication, presentation, persuasion, and good behavior.
• Creative thinking, flexible, continuous improvement.