Job Openings Ecommerce Manager _ Hoa Sen Viet Group

About the job Ecommerce Manager _ Hoa Sen Viet Group

I. Job Purpose

  • Deploy, build and control e-commerce business activities with Omni-Channel strategic channels including website, marketplace, Tiktokshop, etc.

  • Develop and implement business and market development based on the Company's business strategy and plan.

  • Build, perfect and develop the organization of the Department's activities.

II. Job Responsibilities

  1. Develop strategies, budgets, and plans for the Department

    • Develop the Department's operational strategy based on the Companys business plan.

    • Implement the strategy through annual/quarterly/monthly work plans.

    • Plan and manage the Department's operating budget.

  2. Business development and implementation

    • Deploy, build, and control e-commerce activities across strategic omni-channel platforms such as website, marketplace, and Tiktokshop.

    • Develop monthly/annual sales plans; track performance and deploy strategies to meet targets.

    • Coordinate with departments (BrandCom, Category, Trade SCD, CXM, ITD) to ensure seamless omni-channel operations and customer experience.

    • Approve collaboration proposals with platforms (e.g., Shopee, Lazada, Tiktokshop) and oversee contractual effectiveness.

    • Advise the Board of Directors on sales strategies, pricing policies, and commercial programs.

    • Establish and maintain strong customer networks; support customer acquisition.

  3. Manage online marketing activities

    • Develop and implement digital marketing strategies (SEM, SEO, social, email, affiliate, onsite marketplace).

    • Shape and approve e-commerce sales campaigns.

    • Oversee content marketing strategies (blogging, video, social media, etc.).

    • Analyze data (GA, BI, etc.) to evaluate and improve campaign performance using metrics like ROI, ROAS, CR, CTR.

    • Develop and execute social commerce strategies (e.g., Tiktokshop).

    • Monitor market trends and propose new initiatives. Expand partner networks and distribution channels.

  4. E-commerce operations management

    • Build and optimize systems for order processing, inventory, and logistics to enhance customer experience and efficiency.

  5. Platform operations management

    • Build, monitor, and improve the technical infrastructure of the e-commerce website, ensuring scalability and performance.

  6. Department planning and development

    • Oversee departmental operations and assign tasks to team members.

    • Evaluate staff performance, provide training and coaching.

    • Plan and establish departmental processes; collaborate cross-functionally for continuous improvement.

    • Periodically evaluate and enhance departmental operations.

  7. Other responsibilities as assigned

    • Participate in projects and handle other duties as delegated by superiors.

III. Job Requirements

  1. Knowledge

    • Education: Degree in IT, Foreign Trade, Business Administration, or Marketing.

    • Foreign language: Good English communication skills.

    • Computer: Proficient in MS Office.

  2. Professional Competencies

    • Strong understanding of e-commerce principles and operations.

    • Technically proficient, with expertise in data analytics tools.

    • Solid knowledge of digital marketing strategies.

  3. Experience

    • Minimum 4 years of relevant experience in e-commerce within the cosmetics retail industry.

  4. Supplementary Skills

    • Strong teamwork and collaboration skills.

    • Effective communication and customer-handling abilities.


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