About the job Customer Success Agent - Remote
Who we are
timeBro is one of the most successful early-stage startups in B2B SaaS, with thousands of customers in over 86 countries. We just got our Series A funding and are now scaling the company. Our mission is to become the new standard for tracking time - integrated with every project software worldwide.
How we work
We are an international team with a hybrid remote work culture and a headquarters office in Munich. At timeBro, we deal with time, which means we also respect yours: Instead of endless meetings and compulsory attendance, we believe in well-designed collaboration that gives us a sense of self-efficacy and allows us to see the impact of our daily work through results.
Our Product
With our software for automatic activity tracking, we are the technology leader in our segment:
- Our software automatically records what your are working on (e.g. emails, documents, websites etc.) - so you can easily remember on which customers/projects you spent your time
- What makesour software especially employee-friendly: it stores all data exclusively on the user's device. No monitoring or surviellance features. Full privacy for the user.
- We seemlessly integrate with any kind of project software, erp system or billing solution
- Find out more in this short video: https://vimeo.com/610948281
About the team
- Our Customer Success Team is growing. And we are looking for a capable, Customer Success Agent to help us give the best experience possible to our customers.
- You will be providing reactive customer support and proactively offering solutions and strategies for our customers.
- You will learn how our product works inside and out, to answer our customers questions
- You will write helpful emails and knowledge base content
- You will navigate converstaions about upselling
What we are looking for in you
- At least 3 years of experience in customer support, customer succes or similar in a B2B environment
- Customer-oriented and focused on solutions
- Team-player
- Fluent in English
- Fluent in German
Even better, but not required, if you
- Fluent in Spanish
Job details
- Fully remote - no relocation
- Full-time 40h / week
Interview process
Please upload your CV (PDF file) in the application form (Cover letter optional).
If your submission meets our expectations, we invite you to a to a single 1.5-hour interview split into 3 parts:
- General info (Company, position, etc)
- Case Studies
- Your questions
If you pass the interview, we will make you an offer afterwards.
Why you should apply
TimeBro is in an exciting stage of growth.
We are still a relatively small team, so your work will have a big impact from day one.
We just rebuilt our whole software and will release version 4.0 in a few weeks.