FACILITY OPERATION SUPERVISOR MTM (SURABAYA)

Meratus Group is a leading integrated maritime and logistics operator in Indonesia, pioneering innovative solutions that drive efficiency and sustainability in the industry. With a rich history dating back to 1957, Meratus has evolved into a powerhouse, operating over 45 shipping routes, a fleet of 100 vessels, and a network of container terminals and logistics centers.

At Meratus, we are committed to digitalization, innovation, and transformation, ensuring seamless logistics and maritime services across Indonesia and Southeast Asia. Our customer-centric approach and agile operations empower businesses to navigate complex supply chain challenges with confidence.

We take pride in fostering a dynamic and inclusive workplace, where talented professionals can thrive and contribute to shaping the future of maritime logistics. Join us and be part of a team that is redefining industry standards while making a meaningful impact on global trade and sustainability.

Position Overview

This role responsible for overseeing daily facility operations and maintenance, ensuring reliable hard and soft services, managing vendors and contractors, and maintaining compliance with safety, quality, and service standards. The role focuses on optimizing facility performance, ensuring SLA/KPI achievement, coordinating issue resolution, and driving preventive and corrective maintenance to support smooth and efficient building operations.



Key Responsibilities

1. Oversee daily facility operations and maintenance activities to ensure that hard and soft services are delivered in accordance with company standards.
2. Manage and supervise technical activities, housekeeping, security, and vendor/contractor operations.
3. Ensure preventive maintenance, corrective maintenance, routine inspections, and work orders are completed in accordance with Service Level Agreements (SLAs).
4. Handle facility complaints and issues, and coordinate with users and relevant departments to ensure timely resolution.
5. Ensure compliance with safety, regulatory requirements, service quality standards, and operational efficiency.
6. Prepare operational reports, evaluate vendor performance, and monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).



Qualifications & Experience

1. Minimum education of a Diploma (D3) or Bachelor's Degree (S1) in Facilities Management, Building Engineering, Mechanical Engineering, Electrical Engineering, Civil Engineering, or other relevant disciplines.
2. Minimum of 3–5 years of experience in Facility Management or Building Management. Experience as a Supervisor is an added advantage.
3. Familiarity with MEP systems (Mechanical, Electrical, and Plumbing), HVAC systems, utility systems, civil maintenance, housekeeping, security, and general facility services.
4. Experience in vendor/outsourcing management and monitoring SLA/KPI performance.
5. Strong leadership, problem-solving, communication, and coordination skills.
6. Proficiency in Microsoft Office.
7. Placement in Surabaya.