Logistics International Agency

Meratus Group is a leading integrated maritime and logistics operator in Indonesia, pioneering innovative solutions that drive efficiency and sustainability in the industry. With a rich history dating back to 1957, Meratus has evolved into a powerhouse, operating over 45 shipping routes, a fleet of 100 vessels, and a network of container terminals and logistics centers.

At Meratus, we are committed to digitalization, innovation, and transformation, ensuring seamless logistics and maritime services across Indonesia and Southeast Asia. Our customer-centric approach and agile operations empower businesses to navigate complex supply chain challenges with confidence.

We take pride in fostering a dynamic and inclusive workplace, where talented professionals can thrive and contribute to shaping the future of maritime logistics. Join us and be part of a team that is redefining industry standards while making a meaningful impact on global trade and sustainability.

Position Overview:

This position will be under the logistic company of Meratus (M-Global Logistics) and will be responsible to: main liaison and supervisor for a key international principal, coordinating all agency functions from commercial support to operational execution, ensure service delivery excellence, compliance with principal SOPs, and efficient cross-functional coordination.

Responsibilities:

• Act as the primary coordinator and SPOC between the principal and internal teams (CS, Ops, Commercial, Documentation).
• Supervise and ensure execution of vessel schedules, slot management, bookings, cargo readiness, and port operations.
• Oversee and validate all documentation processes (BL, manifest, DO, invoices) in line with principal standards.
• Ensure timely reporting to principal as per SLA (daily, weekly, or voyage-based reports).
• Monitor KPI performance, identify deviations, and lead corrective actions when service gaps arise.
• Lead coordination meetings (internal & with principal), handle escalations, and ensure continuous communication flow.
• Develop and update SOPs, workflows, and contingency plans for assigned principal.
• Guide and support agency staff under the account to ensure alignment and consistency.
• Liaise with external parties (port, customs, vendors) for operational facilitation and issue resolution.

Requirements

• Bachelor's degree in Logistics, Business, or related fields
• Min. 3-5 years of experiences in shipping, forwarding, or international logistics
• Strong understanding of agency operations, export/import documentation, and port procedures
• Excellent communication and stakeholder management skills (in English and Bahasa)
• Demonstrated ability to lead coordination across departments and resolve complex service issues
• Proficient in shipping/logistics systems and reporting tools (Excel, ERP, etc.)