Logistics International Agency

Meratus Group is a leading integrated maritime and logistics operator in Indonesia, pioneering innovative solutions that drive efficiency and sustainability in the industry. With a rich history dating back to 1957, Meratus has evolved into a powerhouse, operating over 45 shipping routes, a fleet of 100 vessels, and a network of container terminals and logistics centers.

At Meratus, we are committed to digitalization, innovation, and transformation, ensuring seamless logistics and maritime services across Indonesia and Southeast Asia. Our customer-centric approach and agile operations empower businesses to navigate complex supply chain challenges with confidence.

We take pride in fostering a dynamic and inclusive workplace, where talented professionals can thrive and contribute to shaping the future of maritime logistics. Join us and be part of a team that is redefining industry standards while making a meaningful impact on global trade and sustainability.

Position Overview:

This position will be under the logistic company of Meratus (M-Global Logistics) and will be responsible to: main liaison and supervisor for a key international principal, coordinating all agency functions from commercial support to operational execution, ensure service delivery excellence, compliance with principal SOPs, and efficient cross-functional coordination.

Responsibilities:

• Act as the primary coordinator and SPOC between the principal and internal teams (CS, Ops, Commercial, Documentation).
• Supervise and ensure execution of vessel schedules, slot management, bookings, cargo readiness, and port operations.
• Oversee and validate all documentation processes (BL, manifest, DO, invoices) in line with principal standards.
• Ensure timely reporting to principal as per SLA (daily, weekly, or voyage-based reports).
• Monitor KPI performance, identify deviations, and lead corrective actions when service gaps arise.
• Lead coordination meetings (internal & with principal), handle escalations, and ensure continuous communication flow.
• Develop and update SOPs, workflows, and contingency plans for assigned principal.
• Guide and support agency staff under the account to ensure alignment and consistency.
• Liaise with external parties (port, customs, vendors) for operational facilitation and issue resolution.

Requirements

• Bachelor's degree in Logistics, Business, or related fields
• Min. 3-5 years of experiences in shipping, forwarding, or international logistics
• Strong understanding of agency operations, export/import documentation, and port procedures
• Excellent communication and stakeholder management skills (in English and Bahasa)
• Demonstrated ability to lead coordination across departments and resolve complex service issues
• Proficient in shipping/logistics systems and reporting tools (Excel, ERP, etc.)

Meratus is committed to ethical hiring practices. Please note that our recruitment process is free of charge. We do not request any payment from candidates at any stage of the recruitment process. Beware of fraudulent job offers in our name. For more information about this vacancy or the company, feel free to visit our official website at https://www.meratus.com/.