Customer Service Dili

Meratus Group is a leading integrated maritime and logistics operator in Indonesia, pioneering innovative solutions that drive efficiency and sustainability in the industry. With a rich history dating back to 1957, Meratus has evolved into a powerhouse, operating over 45 shipping routes, a fleet of 100 vessels, and a network of container terminals and logistics centers.

At Meratus, we are committed to digitalization, innovation, and transformation, ensuring seamless logistics and maritime services across Indonesia and Southeast Asia. Our customer-centric approach and agile operations empower businesses to navigate complex supply chain challenges with confidence.

We take pride in fostering a dynamic and inclusive workplace, where talented professionals can thrive and contribute to shaping the future of maritime logistics. Join us and be part of a team that is redefining industry standards while making a meaningful impact on global trade and sustainability.

Key Responsibilities

• Provide administrative and customer service support to the Sales team.
• Build and maintain strong relationships with cargo owners and key customers.
• Coordinate closely with Operations and Customer Service teams to ensure customer requirements are fulfilled accurately and on time.
• Prepare consolidated reports and support analysis related to sales, marketing, and customer service activities.
• Act as a liaison between company policies, internal teams, and customer needs to ensure smooth service delivery.

Qualifications

• Bachelors degree in any field.

• Minimum 1–4 years of experience in a similar role, preferably in shipping, logistics, or freight forwarding.

• Willing to be placed in Dili, Timor-Leste.

• Strong attention to detail with good analytical skills.

• Able to work collaboratively in a team and demonstrate a strong customer-oriented mindset.