Business Process Management

Meratus Group is a leading integrated maritime and logistics operator in Indonesia, pioneering innovative solutions that drive efficiency and sustainability in the industry. With a rich history dating back to 1957, Meratus has evolved into a powerhouse, operating over 45 shipping routes, a fleet of 100 vessels, and a network of container terminals and logistics centers.

At Meratus, we are committed to digitalization, innovation, and transformation, ensuring seamless logistics and maritime services across Indonesia and Southeast Asia. Our customer-centric approach and agile operations empower businesses to navigate complex supply chain challenges with confidence.

We take pride in fostering a dynamic and inclusive workplace, where talented professionals can thrive and contribute to shaping the future of maritime logistics. Join us and be part of a team that is redefining industry standards while making a meaningful impact on global trade and sustainability.

Position Overview : To lead and support the continuous improvement of business processes across strategic support functions (HR, Finance, GA, Purchasing, IT, Legal) to enhance operational efficiency, compliance, and service quality. The BPM Specialist will analyze, design, implement, and monitor business processes, ensuring core alignment of organizational model and company policy and procedure.

Responsibilities:

• Analyze and improve current workflows, identifying inefficiencies and automation opportunities
• Design and document standardized processes (policies, workflows, RACI) aligned with company needs.
• Collaborate with HR, IT, Finance, and other teams to implement and validate process changes.
• Define KPIs, monitor performance, and recommend improvements.
• Support change management and ensure compliance with company policies and industry standards.

Qualifications:

• Bachelors degree in Business Administration, Industrial Engineering, Information Systems, or related field.
• Minimum 3-5 years of experience in Business Process, Management/Improvement Process, preferably in logistics, shipping, or related industries.
• Strong background in Finance will be highly preferred
• Strong knowledge of flowchart tools (Figma) and methodologies (Lean, Six Sigma).
• Familiarity with ERP systems (Microsoft D365) and digital transformation initiatives.