Business Solutions Manager

PT Merdeka Copper Gold Tbk. is a leading mining company in Indonesia, focused on the exploration, development, and production of gold and copper. We are committed to sustainable and responsible mining practices, and strive to create value for all stakeholders.

Job Description:

You will be responsible to lead the identification, shaping, prioritization, and business-side implementation of solution initiatives across functions by translating business pain points into practical automation, AI, data, and workflow improvement opportunities, while coordinating closely with users, IT, HR, and other stakeholders to ensure adoption and measurable business value.

Key Responsibilities:

• Identify and prioritize high-value business pain points across functions
• Translate unclear user needs into structured problem statements and solution requirements
• Lead workshops with business users to define current issues, target outcomes, and implementation priorities
• Build and maintain a pipeline of automation, AI, and digital workflow use cases
• Prepare business cases, pilot scope, implementation roadmap, and success measures
• Coordinate with IT for technical build and with business teams for process readiness and adoption
• Track pilot progress, user feedback, adoption issues, and realized value
• Escalate blockers related to business ownership, user readiness, data quality, or unclear process decisions
• Prepare concise updates for management on project status, risks, business value, and next actions

Qualifications:

• Bachelor's degree in Industrial Engineering, Information Systems, Business, Management, Operations, Supply Chain, Finance, or related field
• Minimum 7 years of relevant experience in business improvement, business analysis, transformation, digital initiatives, PMO, process redesign, operations excellence, or similar work
• Proven experience leading cross-functional projects with multiple stakeholders
• Experience in industrial, mining, manufacturing, or other operationally complex environment is strongly preferred
• Experience supporting digital workflow, automation, analytics, or AI-related initiatives is preferred
• Experience dealing with site users and translating field needs into actionable requirements is strongly preferred
• Strong problem structuring and business requirement writing ability
• Good understanding of workflow redesign, user journey, and business-side implementation
• Able to assess automation and AI opportunities from a business value perspective
• Good data sense and ability to use facts to drive prioritization
• Strong Excel and PowerPoint capability
• Familiarity with process mapping, low-code workflow tools, reporting tools, or AI-enabled work tools is an advantage
• Chinese language capability is mandatory
• Placement: Jakarta