Sales Support Supervisor

Responsibilities

• Manage and coordinate customer order processing to ensure accuracy, timeliness, and alignment with agreed terms.
• Communicate customer feedback, requirements, and concerns effectively to internal stakeholders to support continuous improvement.
• Act as a key liaison between customers and internal teams to ensure smooth execution of ongoing processes and prompt issue resolution.
• Coordinate with Operations and Logistics teams to ensure all delivery aspects (specifications, schedules, and documentation) meet customer requirements and deadlines.
• Collaborate with Operations teams and external parties, including vessel owners, stevedores, agents, customs, and surveyors, to ensure smooth shipment and delivery processes.
• Maintain regular engagement with customers through scheduled visits to strengthen relationships and identify business opportunities.
• Monitor inventory levels in alignment with sales targets and provide recommendations to support supply-demand balance.
• Align with management strategies and support the execution of sales plans to achieve business targets.

Qualifications

• Minimum Bachelor's Degree (S1) in Business Administration, Marketing, or a related field.
• Minimum 2 years of relevant experience in sales support, business administration, or related roles; experience in mining or refinery industries is preferred.
• Proficient in both English and Mandarin (spoken and written), with the ability to handle communications with Chinese clients and site operational teams.
• Strong proficiency in Microsoft Office and data processing tools.
• Excellent communication, coordination, and interpersonal skills.
• Willing to work in multiple locations, including Office and Morowali site.