ERP Support Officer

Job Description

• Provide daily support to users regarding the use of the ERP system.
  
• Perform troubleshooting and analysis of system issues (transaction errors, unsynchronized data, etc.).
  
• Provide daily support to users regarding the use of the ERP system.
  
• Assist in setting up master data (Customer, Supplier, Item, Chart of Accounts).
  
• Monitor transaction processes in ERP modules (Finance, Inventory, Purchasing, Sales).
  
• Coordinate with the IT team or ERP vendor if there are advanced technical issues.
  
• Provide training to new users on how to use the ERP system.
  
• Create SOP documentation and system user guides.

Job Requirments

• Minimum Bachelors Degree (S1) in Information Systems, Informatics Engineering, Accounting, or a related field.
  
• Minimum 1–3 years of experience as an ERP Support, IT Support, or Functional Consultant.
  
• Understand basic accounting concepts.
  
• Understand basic business processes, including: Procure to Pay (P2P), Order to Cash (O2C), and Inventory Management.
  
• Experience using one of the following ERP systems: ERP Pronto, SAP ERP, Oracle NetSuite, or Odoo.
  
• Understand basic database concepts and able to perform simple queries (basic SQL is a plus).
  
• Able to analyze problems and provide systematic solutions.
  
• Have good communication skills and be responsive to user needs.