Junior Business Operations Manager AH and SDU departments

Responsibilities

Daily Operations

Ensure all information is updated on internal systems accurately and on time.

Collect and consolidate proposals that include AH/SDU pitches along with their associatedbudget sheets. Assist teams in preparing internal presentations and reports to seniorleadership

Monitor marketing/admin spend and work with teams to identify/resolve issues Assist in planning key events, meeting agendas and presentations.

Maintain and regularly track the documents library to ensure all project and proposal filesare organized, updated, and easily accessible.

AH / SDU reporting

Track and manage AH / SDU performance (revenue, billability; receivables; expenses,budgets).

Work closely with digital team to maintain and empower the digital dashboard of KPIs for the departments

Track financial aspects (Expenses of each team member, time sheets) and work closely with finance to validate information.

Aggregate the AH/SDU yearly plan against actuals and backlog and analyse pipeline data and high-probability opportunities to forecast staffing needs and projected revenues.

Track business pipeline, ensure business activity (prospects, proposals, wins/losses) is fed into Salesforce timely and accurately.

People Process Support

Track and manage resource allocation and resource requests of FTE and CFWs into active

AH/SDU projects

Track AH/SDU staff allocation to projects and proposals, including monitoring

timesheets, holidays, and leave balances.

Track and report on Barometer results of the AH and SDU teams

Manage CWF R&Q clearance, onboarding, workorders, assignment tracking, timesheet monitoring, and vendor invoice tracking.

Oversee CWF vendor relationships, including performance tracking and reporting, invoicing, and managing interview scheduling, onboarding and exit procedures.

Maintain and regularly update the database of team and contractor CVs to ensure accuracy and completeness.

Coordinate with the HC team to track and manage assets assigned to CWF resources,ensuring accurate records and timely returns.

Business Operations Team

Be an integral part of the team (assume project responsibilities, attend team calls, provide reciprocal vacation coverage).

Closely team with other parts of Decision Making Support i.e. Financial Analysis & Reporting and Pricing.

Team with other support functions e.g. Staffing, Recruiting, HR Admin, Finance, MarkComs and VCS.

Knowledge, skills and abilities

Qualifications

University Degree

3-5 years of experience

Fluency in spoken and written English and preferably Arabic (spoken and written)

Broad knowledge of Microsoft Office (SharePoint, Outlook, Excel, PowerPoint, Word,

Power BI). Experience in manipulating data in excel is a must

Experience with Strategy& is a plus

Skills

Affinity to work with quantitative data

Solid analytics

Excellent interpersonal and communication (oral and written) skills

Service-oriented attitude, proactive thinker, networker, information seeker, strong team player

Excellent time management and organizational skills: Ability to work and execute against tasks with minimal supervision

Ability to prioritize and process time sensitive and confidential information in a fast paced, culturally diverse environment

Sound judgment and sensitivity in handling confidential matters

Willingness and interest to interact and communicate with staff