Junior Business Operations Manager

Responsibilities

Daily Operations

Ensure all information is updated on internal systems accurately and on time.

Track and manage practice performance (scorecards, revenue, billability; receivables; expenses, budgets).

Track financial aspects (ledgers of each project, expenses of each team member, time sheets, receivables), and work closely with finance to validate information.

Forecast ledgers to prevent budget overruns.

Monitor marketing/admin spend for practice, work with teams to identify/resolve issues.

Manage pipeline of marketing material and act as a facilitator of information needed for proposals.

Follow statistics on proposals and ensure that all opportunities are updated.

Compile call material using input from Business Information System (BIS) , Project Status

Reporting (PSR), Cognos and other tools.

Assist in preparing Quarterly Business Reviews (QBR).

Assist in planning QBR and practice meeting agendas and presentations in cooperation

with Business Operation Managers (BOMs), Assistants (logistics, agenda creation, meeting support).

Demand & New Business Generation

Serve as a point of contact for information regarding practice activity and business status dissemination of this information to all relevant parties.

Track business pipeline, ensure business activity (prospects, proposals, wins/losses) is fed into BIS timely and accurately.

People Process Support

Assist BOM with staffing forecasts and allocation of team members to new projects to ensure effective utilization.

Business Operations Team

Be an integral part of the team (assume project responsibilities, attend team calls, provide reciprocal vacation coverage).

Closely team with other parts of Decision Making Support i.e. Financial Analysis &

Reporting and Pricing.

Team with other support functions e.g. Staffing, Recruiting, HR Admin, Finance, MarkComs and VCS.

Knowledge, skills and abilities

Qualifications

University Degree

1-3 years of experience

Fluency in spoken and written English and preferably Arabic (spoken and written)

Broad knowledge of Microsoft Office (Outlook, Excel, Powerpoint, Word). Experience in

manipulating data in excel is a must

Skills

Affinity to work with quantitative data, good analytics

Excellent interpersonal and communication (oral and written) skills

Service-oriented attitude, proactive thinker, networker, information seeker, strong team player

Excellent time management and organizational skills: Ability to work and execute against tasks with minimal supervision

Ability to prioritize and process time sensitive and confidential information in a fast paced, culturally diverse environment

Sound judgment and sensitivity in handling confidential matters

Willingness and interest to interact and communicate with staff