Customer Service Executive - Express Dubai

Our client is a global distribution company that offers Express Deliveries, eCommerce Solutions, 3PL Warehousing & eCommerce Fulfillment, and Freight & Logistics Services.

We are looking for a Full-Time Customer Service Executive - Express to join their team in Dubai.

Job Responsibilities:

• Manage Domestic and Warehousing services.

• Respond to all enquiries regarding services, by consistently and confidently providing customers with accurate information through calls / emails and over WhatsApp.

• Follow up on customers activity within the portfolio, through regular reports and calls cycle to sustain customers satisfaction and build partnership relations.

• Develop existing customers via up-selling and/or cross-selling.

• Work with cross-functional colleagues to ensure the customer service and related functional process are consistently applied to improve the customer experience.

• Insert, update, and investigate claims as per the standard operating procedures.

• Coordinate and assist drivers daily to meet clients needs.

• Comply with all company policies, instructions, and directives for the fulfillment of company objectives.

• Help achieve revenue targets through effectively promoting and selling the company's services and helping the sales team to close clients deals.

Job Requirements:

• Bachelors degree in business administration, or any related field.

• 1 to 2 years of experience in the customer service field.

• Good verbal and written English skills.

• Proficiency in MS Office Word, Excel, and Outlook.

• Eligibility to work in Dubai.

If you think you are the right person for this job opportunity, please send us your CV!