Job Openings Customer Service Executive - Freight (IST)

About the job Customer Service Executive - Freight (IST)

Our client is a global distribution company that offers Express Deliveries, eCommerce Solutions, 3PL Warehousing & eCommerce Fulfillment, and Freight & Logistics Services.

We are looking for a Full-Time Customer Service Executive (Freight) to join their team in Istanbul, Turkey.

Job Responsibilities:

  • Control import and export shipping orders received from clients or opened by Customer Service.
  • Front Line: sea freight, airfreight & Land freight.
  • Open shipping orders / insert Request for Quotations.
  • Get rates, negotiate, and follow up on quotations given from agents.
  • Follow up on clients daily orders with the operations department and agent.
  • Submit offers to clients and file them appropriately. Amend & renew contracts/ offers after approval of the customer service manager.
  • Solve clients problems and answer their inquiries according to company policy.
  • Handle any pickup request or delivery order in accordance with the client requirements.
  • Ensure that cargo deliveries are made according to client credit agreements and payment terms.
  • Prepare the invoicing of client operations and submit it to the Direct Manager.
  • Increase sales leads & proper circulation in the sales department on software.
  • Coordinate with sales team and CRM about clients problems requests to secure best response for those issues.
  • Comply with all company policies, work procedures, instructions, and directives for the fulfillment of
    company objectives.

Job Requirements:

  • University graduate or equivalent.
  • 0-2 years work experience, preferably in the field of Customer Service.
  • Good verbal and written English skills.
  • Proficiency in MS Office Word, Excel, and Outlook.
  • Eligibility to work in Turkey.

If you think you are the right person for this job opportunity, please send us your CV!