Job Openings
Express Operations Manager (Amman)
About the job Express Operations Manager (Amman)
Our client is a global distribution company that offers Express Deliveries, eCommerce Solutions, 3PL Warehousing & eCommerce Fulfillment, and Freight & Logistics Services.
We are looking for a Full-Time Express Operations Manager
to join their team in Amman.
This position is reporting to the Country Manager.
Job Responsibilities:
- Manage day-to-day operations of the express delivery service, including coordinating pickup and delivery schedules, optimizing routes, and monitoring performance metrics.
- Lead and motivate a team of operations staff, including drivers, warehouse personnel, and administrative staff, to ensure productivity and adherence to company policies and procedures.
- Monitor key performance indicators (KPIs) such as on-time delivery, delivery accuracy, and customer satisfaction, and take corrective actions as needed to meet or exceed targets.
- Identify opportunities to streamline processes, improve efficiency, and reduce costs while maintaining service quality standards.
- Implement changes and monitor their effectiveness.
- Manage relationships with external vendors and service providers, such as courier companies and suppliers, to ensure timely and reliable service delivery.
- Oversee inventory management processes, including stock control, replenishment, and inventory accuracy, to support efficient operations and minimize stockouts.
- Ensure compliance with health and safety regulations and implement measures to maintain a safe working environment for employees and customers.
- Collaborate with the customer service team to address customer inquiries, complaints, and service issues promptly and effectively, ensuring a positive customer experience.
- Develop and manage the departmental budget, including forecasting expenses, monitoring costs, and identifying opportunities for cost savings.
- Prepare regular reports on operational performance, including KPIs, service levels, and financial metrics, and present findings to senior management.
Job Requirements:
- Bachelors degree in business administration, Logistics, Supply Chain Management, or a related field.
- 5-8 years of experience in operations management, preferably in the logistics or express delivery industry.
- Proven leadership abilities with experience in managing and developing teams.
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Familiarity with inventory management systems and logistics software.
- Knowledge of health and safety regulations related to warehouse and transportation operations.
- Flexibility to work occasional evenings, weekends, or holidays as needed.
- Fluent in English. Additional language a plus.
- Eligibility to work in Jordan.
If you think you are the right person for this job opportunity, please send us your CV!