Customer Service Executive - Freight Dubai

Our client is a global distribution company that offers Express Deliveries, eCommerce Solutions, 3PL Warehousing & eCommerce Fulfillment, and Freight & Logistics Services.

We are looking for a Full-Time Customer Service Executive - Freight to join their team in Dubai.

Job Responsibilities:

• Control import and export shipping orders received from clients or opened by Customer Service Front Line: sea freight, airfreight & Land freight.

• Open shipping orders / insert Request for Quotations.
  Get rates, negotiate, and follow up on quotations given from agents.

• Follow up on clients daily orders with the operations department and agent.

• Submit offers to clients and file them appropriately. Amend & renew contracts/ offers after approval of the customer service manager.

• Solve clients problems and answer their inquiries according to company policy.

• Handle any pickup request or delivery order in accordance with the client requirements.

• Ensure that cargo deliveries are made according to client credit agreements and payment terms.

• Prepare the invoicing of client operations and submit it to the Direct Manager.

• Increase sales leads & proper circulation in the sales department on software.

• Coordinate with sales team and CRM about clients problems requests to secure best response for those issues.

• Comply with all company policies, work procedures, instructions, and directives for the fulfillment of
  company objectives.

Job Requirements:

• University graduate or equivalent.

• 0-2 years work experience, preferably in the field of Customer Service.

• Good verbal and written English skills.

• Proficiency in MS Office Word, Excel, and Outlook.

• Eligibility to work in Dubai.

If you think you are the right person for this job opportunity, please send us your CV!