Senior Business Operations Manager

Our client is a leading global consulting firm, helping the world's top businesses, governments and organizations. Looking for a new "Senior Business Operations Manager" in their Beirut office.

This position reports to the Partners, Director of Decision-Making Support Team and  Head of Business Operations Managers

Primary duties and responsibilities

Business Unit Support

• Serve as first point of contact for information regarding Practice activity and business status
• Track business pipeline, ensure business activity (prospects, proposals, wins/losses) is fed into the internal system (i.e. iPower) timely and accurately
• Ensure that all Risk & Quality (R&Q) requirements are met and accurately reported in the system (i.e. iPower and MAP) and coordinate with the PwC R&Q counterparts as needed
• Manages projects financials (track the actual vs. budget time and expenses of each project), report status to seniors and forecast time and expenses when needed
• Follow up on invoicing and collection in close coordination with the finance team
• Monitor marketing spend of the practice vs. budget; work with the finance team to identify/resolve issues
• Track and manage the practices performance by preparing a monthly financial scorecard (including revenue, billability, pipeline, receivables, etc.)
• Support the finance team and the practice in the annual planning
• Support staffing processes in coordination with the Staffing Team; work closely with Staffing Manager on allocation of team members to new projects and provide updates on deployment and gaps
• Track people movements for the practice in coordination with HR, e.g. practice alignment, new hires, resignations and leaves
• Maintain repositories on proposals, project deliverables, intellectual capital material and project qualifications, acting as a facilitator for information on client activities such as proposal, marketing documents, etc.
• Track the view point pipeline in coordination with the Marketing Team and follow up with Practice Seniors to make sure deadline are met
• Interact continuously with Partners on business issues to understand and track business priorities: participate in major target account and content calls
• Plan QBRs and Practice meetings in coordination with assistants (logistics, meeting support, agenda creation, content material preparation)
• Proactively lead initiatives within the Practice in order to drive continues improvements of processes and business operations as per the Practice needs

BOA Management

• Delegate and allocate tasks to the BOA as per business needs and BOA skill set and knowledge, empowering the BOA on her/his work and publicly acknowledging her/his work performance and successes
• Supervise and check the work of the BOA, providing timely and constructive feedback
• Provide continue coaching to the BOA and make sure that the BOA has opportunities of growth within her role

Business Operations Team Support

• Share best practices with other team members and drive implementation in practice
• Proactively participate in team initiatives aiming to further improve business operations
• Proactively suggest ideas on team initiatives and overall improvement actions of operations
• Act as an informal mentor to the Business Operations Assistants and more junior Business Operations Managers
• Be integral part of team (assume project responsibilities, attend team calls, coach new hires, provide reciprocal vacation coverage)
• Closely team with other parts of the Decision-Making Support team (i.e. Financial Reporting & Planning and Pricing teams) and with other RST teams as well (e.g. Staffing, Recruiting, HR Admin, Visual Communication Services, etc)

Knowledge, skills, and abilities

• 
  University Degree
• 5 years relevant experience
• Solid background in Finance
• Experience in consulting preferred
• Excellent oral and written communication skills as well as good presentation skills - able to create presentations with no guidance and present them to an audience
• Affinity to work with quantitative data and very good with analytics
• Exhibit entrepreneurial drive and proactivity
• Excellent time management and organization skills - able to work within an unstructured deadline-induced environment
• Service-orientated attitude, proactive thinker, networker, information seeker and team player
• Preferred experience in previously managing one or two resources
  Extensive knowledge of relevant computer software (e.g. Microsoft Office), Excel, PowerPoint, Outlook
• Possess the competencies required to meet the complex demands of BOMs role and partners needs and to mobilize own resources (skills, behaviour, knowledge attitude) to achieve firm goals
• Willingness and interest to frequently interact with and reach out to Partners and Principals and the team and to engage in limited travel to team meetings etc.
• Ability to interact efficiently with senior members of the firm across time zones