Are you a strategic thinker with a passion for enhancing customer relationships? Do you excel at developing and implementing CRM strategies that drive customer engagement and loyalty? If so, we invite you to join our team as a CRM Manager!

WHAT YOU'LL DO

• Develop and execute comprehensive CRM strategies to engage and retain customers.
• Analyze customer data and behavior to personalize communication and improve customer journeys.
• Collaborate with marketing and sales teams to create tailored messaging that resonates with our target audience.
• Identify opportunities to educate customers about our products/services, enhancing the overall brand experience.
• Build long-term relationships with customers, turning them into loyal brand advocates by offering personalized solutions.
• Stay informed about the latest trends in CRM tools and strategies to create innovative solutions for customer acquisition and retention.

WHAT YOU BRING

• 1+ years of experience in CRM Associate, Customer Retention Manager, or a related role.
• Strong communication skills with the ability to deliver clear, compelling, and empathetic messages to customers.
• A data-driven mindset with an understanding of customer segmentation and behavior analysis to create tailored experiences.
• Ability to multi-task, prioritize, and stay organized in a fast-paced environment.
• Passion for understanding customer needs and enhancing their experience with our brand.
• Proactive, with a problem-solving attitude; challenges excite you, not intimidate you.

EXTRA POINTS IF YOU:

• Have experience with CRM platforms, lead generation, or digital marketing.
• Stay updated on industry trends and customer behavior insights.
• Enjoy experimenting with new approaches to enhance customer engagement.
• Are passionate about working in a collaborative team where ideas transform into meaningful action.

If you're ready to leverage your expertise and make an impact through CRM, we want to hear from you. Apply now and let's build something great together!