Customer Care Specialist

JOB/ROLE DESCRIPTION

Job Title: Customer Care Specialist

Job Category: Non­Supervisory

• Proficient and comfortable using email transmission, internet navigation, Microsoft

applications including Word and Excel, office equipment including fax machine, copier,

printer, and phone

• Effective oral and written communication skills in English

• Knowledgeable and polite while maintaining a positive attitude

• Exceptional at multitasking and time management

• Self­motivated and organized Ability to work efficiently both alone and as a team

member

• Be able to work on multiple tasks. Plan and prioritize actives to achieve results and

meet deadlines

• Strong organizational skills, analytical and detail­oriented

• Has an excellent writing skill Flexible and highly trainable

• Knowledgeable about policies and guidelines of Health Insurance

• Knowledgeable and trained for ICD10, HCPC and familiar with home medical

equipment

• Medical Chart Notes

• Insurance Verification

• Customer Service

• Microsoft Word & Excel