NOC Support Associate

Discover your 100% YOU with MicroSourcing!

Position: NOC Support Associate
Location: Mall of Asia, Pasay
Work setup & shift: Hybrid | Shifting schedule

Why join MicroSourcing?

You'll have:

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Benefit from a hybrid setup with structured shifting schedules to support operational coverage.
Career Growth: Take advantage of continuous learning opportunities in network monitoring, infrastructure operations, and automation.
Inclusive Teamwork: Be part of a team that values collaboration, accountability, and diversity.

Your Role:

As a NOC Support Associate, you will:

• Monitor, maintain, and support network and IT infrastructure to ensure optimal performance and minimal downtime.
• Respond to system alerts and incidents, performing initial diagnosis and resolution based on established SOPs.
• Escalate complex or unresolved incidents to appropriate teams while maintaining accurate documentation.
• Monitor network devices, servers, and applications for performance, capacity, and availability.
• Coordinate with internal stakeholders and third-party vendors for incident resolution and maintenance activities.
• Generate reports on network performance, incident trends, and resolution metrics.
• Support scheduled maintenance activities, upgrades, patching, and network changes.
• Maintain updated knowledge of network topology, infrastructure configurations, and operational procedures.
• Participate in shifting schedules and on-call rotations as required.

What You Need:

Non-negotiables

• Experience in network operations, NOC, or IT infrastructure support.
• Familiarity with network monitoring tools such as SolarWinds, Nagios, or similar platforms.
• Working knowledge of networking protocols including TCP/IP, DNS, and DHCP.
• Basic understanding of firewalls, routers, and switches.
• Experience troubleshooting network, server, and application-related issues.
• Strong analytical and problem-solving skills.
• Clear verbal and written communication skills.
• Ability to work in a hybrid setup (Mall of Asia, Pasay) on a shifting schedule, including on-call duties.
• Intermediate to advanced proficiency in Python for scripting or automation tasks.

Preferred skills/expertise

• Experience in large-scale enterprise or multi-site network environments.
• Exposure to infrastructure automation or monitoring optimization.
• Knowledge of ITIL-based incident and change management processes.
• Experience generating operational and performance reports.
• Background in coordinating with managed service providers or external vendors.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

*Terms & conditions apply.