Collection Specialist

Job Title: Collection Specialist

Job Category: Collections

Location: Remote (Philippine)

Work Hour: US CST (8:00AM to 5:00PM)

Department: Finance

Reports To: Financial Controller

Job Type: Full Time

SUMMARY:

The Collections Specialist is responsible to contact clients and collect outstanding payments, while

striking a balance between maintaining trustful relationships and ensuring timely payments.

DUTIES & RESPONSIBILITIES:

Receivable Collection:

1. Actively follow up with assigned customers base to ensure prompt collection

2. Actively engage key customers by issuing periodic account statement

3. Actively calling customers with overdue payments to secure the collection

4. Promptly escalate when encountering issues

5. Promptly process RMA/Credits, and address any emerging customer requirements

6. Identify accounts for insurance claim or collection procedure

Customer Relationship Management:

1. Maintain customer database and ensure data accuracy

2. Update account status records, and keep active log of collection efforts

Reporting:

1. Periodically review Account Receivable Aging Reports

2. Report on collection activity and accounts receivable status

Other:

1. Other tasks assigned by supervisor

EXPERIENCE & SKILLS:

• Fluent in both oral and written English

• US customer collection experience is a MUST

• 4-year university degree highly preferred

• Prior SAP B1 or any other ERP system experience is a plus

• Basic accounting knowledge is preferred

WORK ENVIRONMENT

• Required to work onsite at Micro Sourcing office