Job Openings Collections Representative

About the job Collections Representative

Discover your 100% YOU with MicroSourcing!

Position: Collections Representative

Work setup: Onsite | Night shift
Location: Eastwood, Quezon City


Why join MicroSourcing?

You'll have:

  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses

  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

  • Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.

  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.



Your role:

We are looking for a detail-oriented and proactive Collections Representative to join our team. This role requires strong organizational skills, excellent communication, and the ability to multitask in a fast-paced environment. The primary responsibility is to follow up on delinquent or outstanding accounts from older cases to ensure proper resolution and timely collection.

Key Responsibilities

  • Follow up on unpaid invoices by contacting insurance companies and defense attorneys

  • Verify claim numbers and identify the appropriate claim handler

  • Communicate professionally with claim handlers regarding unpaid balances

  • Review assigned files thoroughly to ensure accuracy and completeness

  • File Petitions and DOR, and maintain familiarity with internal systems

  • Review and manage assigned orders, determine responsible insurance carriers, and conduct follow-ups via phone, email, and fax

  • Issue demand letters or invoices when applicable

  • Maintain accurate records of all communications and actions taken

  • Provide timely updates to management regarding collections progress and any issues

Qualifications

  • Must be a graduate of any bachelor's degree or any vocational/associate course

  • College undergraduates with at least 2 years completed in any course are welcome to apply

  • At least 1 year of call center or customer service experience is preferred but not required; previous experience in collections is a plus

  • Strong organizational skills and the ability to multitask effectively

  • Excellent verbal and written communication skills

  • Ability to work independently as well as part of a team

  • Detail-oriented with strong analytical skills

  • Capable of managing shifting priorities efficiently in a fast-paced environment



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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

*Terms & conditions apply



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