Customer Service Representative

Qualifications

Describe the qualifications the staff must have in terms of skills and capabilities

A customer focused individual

• A fast learner
• A problem solver
• Hands on learner
• Have excellent writing skills
• Have excellent English language skills
• Strong Excel skills
• Enjoy working with technology and mobile devices

Competencies/Personality Traits

Patient, Positive, Willingness to help, Follows through on tasks, strong explanation skills. Staff need to be able to work with older members of the community as this is our primary market.

Prior Experience

Describe the prior working experience a candidate should have.

Ideally someone that has working with Mobile Phone devices or similar technology. Staff that have dealt with people that are not Technology proficient or have no understanding of technology in Mobile phones.